Business Description:

Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.

Categories

swimming pools & spas
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Reviews

1 Stars

Houston, TX

1

They are the worst people bunch of lair

They cheat, make sure whatever you sign get a copy and they never trust them. They are ok when they want to sell and get the contract but after signing with excuses they do not give you a copy then they say their boss do not agree with that part and they have to... Read More

1 Stars

Cypress, TX

1

Bad people and worst customer service

They cheat, make sure whatever you signed get a copy and they never trust them. They are ok when they want to sell and get the contract but after signing with excuses they do not give you a copy then the say their boss do not agree with part and they have to change... Read More

1 Stars

Houston, TX

1

worst people ever

At the beginning they were nice and trust able but after we signed they started to remove the things they promised to put with unacceptable excuses, then after long delays at the end they kept adding some addendum and adding price to it, when we asked for a copy... Read More

2 Stars

Port Neches , TX

2

Excellent design, terrible implementation

Platinum did an outstanding job of designing and quoting my pool. It was all downhill from there. 2 and 1/2 years and literally dozens of service calls and "repairs" and I have never had four consecutive weeks when all the parts of my pool system worked properly at... Read More

1 Stars

Missouri City, TX

1

Buyers beware

Unfortunately the pool experience was not a pleasant one. There was terrible communication and extended time to get the pool finished. The infloor system has never kept the pool clean and no one in the office cares about your satisfaction with the product after many... Read More

5 Stars

Katy, TX

5

excellent work

we are very satisfied with are pool, customer service has been excellent. no problems at all. Read More

5 Stars

Eagle Lake, TX

5

We love our pool! It's one of the best investments we have ever made.

The whole experience in building a pool was great! There were a few bumps in the beginning with the selection choices getting lost in the shuffle, but in the end Platinum Pools got us squared away. We have enjoyed our pool almost everyday since it's been complete... Read More

5 Stars

Katy, TX

5

First pool for us and we LOVE Platinum! Great JOB!!!

We are first time pool owners and we really did our research before we chose Platinum. We worked with Ian and he was great at listening to our wants/concerns/questions about the process. He didn't pressure us or keep hounding us to make a decision as the other pool... Read More

5 Stars

Beaumont, TX

5

Amazing from start to finish

After looking at different builders we decided on Platinum Pools. We started with Roy who was amazing and got the design just like I dreamed in my head. Next came Josh who was always their to answer any questions and always on top of things. Anytime I called or text... Read More

5 Stars

Orange, TX

5

Excellent service. We are very pleased with our experience with Platinum.

Our salesman Roy was very helpful in the design process. The construction crews were on time and very organized. Our questions and concerns were attended to in a prompt manner. Read More

1 Stars

Cypress, TX

1

Worst experience (DO NOT RECOMMEND)

Good informative sales presentation with lots of false promises. It took 4 weeks for construction to begin after the final design was approved. Excavation was a nightmare, they caused over $1200 damaged on my neighbors yard and my yard, damaged was not covered. Poor... Read More

4 Stars

Lumberton, TX

4

Exelent Pool Company

The Platinum Pool Team worked with us and talked us through the entire process from concept through pool school. We highly recommend Platinum to any one considering building a pool! They used quality people and when issues came up they made sure they were... Read More

5 Stars

Crosby, TX

5

could not have been more satisfied.

Great Experience from first meeting to pool school. Read More

2 Stars

Katy, TX

2

Not a good experience!

Where do I start..........every single thing with the exception of the excavation and the tile and stone work has been wrong. And, there is a one week delay in order to have the problem fixed. My husband is an engineer, so everything was checked by us. For the... Read More

5 Stars

Houston, TX

5

Great service!

I purchased my pool from Platinum about 7 years ago. A couple of weeks ago I was having an issue with my equipment 2 days before we were going to have a pool party. I emailed their service department late on Thursday afternoon explaining my issue and asking for... Read More