Business Description:

Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.

Categories

swimming pools & spas
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Shaiju's Review

Will Recommend

Price for Value

Total Experience

Houston, TX

Platinum Pools

Disappointing

Our overall experience with Platinum pools was average. Once the contract was signed, they fussed over any thing we wanted to make changes too(which were not many). If it was not on the contract, they wouldn't do it-few minute verbal promises were made to us by salesperson while signing the contract, but not honored since they were not written down on the contract. The pool design on paper looked fine but was odd and out of proportion to the yard when they actually 'painted'it on the grass. Their whole contruction process was slow. Their construction schedule on ProEdge was updated only when work was completed. We would have to call and ask what was going to happen next. All they wanted was money first.
But overall quality of pool is good and we think we got value for our money. Not recommeding this company to anyone.

comments

We are very disappointed that we did not meet Mr. Mathew's expectations. If and when this ever happens we will sit as a group and change what ever behaviors we need to, to make sure this does not happen again. We are please that the customer did see value and quality with our product.

Platinum Pools commented on 08/13/2010