Richard Andre performed a precision tune up on my two new Evolution furnaces today. (Two Crockett A/C units and two Evolution Furnaces were installed on 19/20 Mar, 2011 by Shaun and Jessie). I was thoroughly impressed by Rich's professional manner. It was nothing like the 30 minute tune ups I had performed by my previous HVAV company. I watched Rich meticulously complete each system tune up and check off each step on his checklist sheets while explaining each step to me. He not only took great pride in doing his work but showed a passion for his work that would make any supervisor proud and totally convince any customer that his HVAC systems were in mighty good hands. It was quite obvious that Rich was very well trained and extremely knowledgeable on HVAC systems. I can't express to Jon Wayne how rewarding it is for me, as a customer, to experience the exceptional level of service rendered by Richard today. I have received nothing but outstanding service from every individual I've met at Jon Wayne and Richard is yet another example of the quality personnel serving on the JW's A-Team! I am also grateful for how quickly Stacy Larosh responded to Richard's request for providing a can of spray adhesive to complete the thorough tune up checks. Please let Richard know I very much appreciated all his efforts to provide quality service. Also, please schedule him to return in March to perform a precision tune up for my two A/C units. Thank you.

Best Regards,

Dennis Krippner