October 21, 2011

Dear Jon Wayne Team,

In late August, 2011, I responded to a television ad for new air conditioning in my home. Your office phone staff was quick and courteous, and surprised me by granting me an appointment date and time of my choosing.

On September 2nd, your Sales Advisor, Tim Britt arrived at my home, exactly on-time! He quickly and professionally took the necessary readings and measurements to give me an accurate evaluation of my existing system versus 3 or 4 new unit options. Mr. Britt also showed me electricity consumption comparisons, which seemed nearly unbelievable to me. And, if accurate, my average monthly CPS bill could be cut in half!

As we discussed pricing, Mr. Britt made the application and financing process the easiest large purchase Ive ever made! (And, Ive made many!) If that wasnt enough, he surprised me with an installation date of the next morning! SOLD!

On September 3rd, your installers phoned to say they were on their way, and arrived at my home, again exactly on-time. AMAZING!!!! A service company that arrives on-time? Yes, really! Not only did Tim Britt arrive as promised, but so did the installers. (I have never experienced that, and have been a home owner for decades!)

Although it was nearly 100 degrees, your installers, Jeremy and Roger, were absolutely cool and calm, identified themselves, and smiled throughout the entire day. They had no blaring radios, no fowl language, and remained polite and professional despite knowing theyd still have another new install to complete after finishing the job here. And, although I said it was not necessary, your men always wore their little blue paper booties every time they entered my home.

Roger did a great job on the outside portion of the install. He did not leave even one wire clipping, nut or bolt in the yard. He was careful to close the gate each time he went through it, even though he knew my dogs were in the house. And, Jeremys carpentry work was seer perfection! In fact, he should instruct others in best practices. Ive shown the install to several neighbors and friends now, and everyone agrees its beautiful!

After the attic insulation team added their professional touches, all equipment and protective tarps were removed. The sawdust was vacuumed, and not even a ding could be found in any doorframe!

So, why did I wait so long to reply to your survey? For the CPS bill, of course!

And, just as Tim Britt promised, my bill was lower. No, not just a little bit lower, LOWER! In the month prior to the installation of my new air conditioning system, my bill was $151.89. My current bill is $68.66!!!!!! I had phone Tim just to share the news.

So, please count me as one of your most satisfied Jon Wayne customers, and share these compliments and kudos with Tim, Jeremy, Roger, the insulation crew, and your office staff. I thank you, every one, for your superior work. It has not gone unnoticed!

Sincerely,

Anne T. Chemell
9519 Lupine Meadow
Helotes, Texas 78023