Our fan on outside AC unit was not working. JWA met with my wife then next day because I was on a plane on business. The replaced 3 parts; a capacitor for $310 ($60 part on Internet); a contractor for $310. ($33 part); and a super booster they said should have been installed originally 7 years ago for $400 ($76 part). So $1,020 in 1 hr. I checked with another service firm and they said this was a $400 project for all 3 parts including labor parts and taxes. I called tech and he said all their pricing was from a price list. I spoke to Tieto the mgr and he basically said they charge same rates as others and we didn't have authorize work. I also learned from other contractor that the super booster for $400 was not required so Tech misled my wife. I am confident capacitor was faulty as the old part was swelled up. This is my 2nd post, the first time i rec'd a note from this site to consider withdrawing my comment as JW was open to review my other quote, which i agreed to ---then JW went silent. That makes me question the legitimacy and independence of this CustomerLobby site.
Not sure about the Contactor as it didn't looked burned or damaged. Bottom line JWA ripped us off.