I was getting very hot and it was getting harder to breath and function. However, I knew that a retpresentative of Jon Wayne's was definitely coming out to the house. When he arrived and throughout his time spent, Edward was efficient and professional. He was through in good time, answered all of my questions, and picked up. Jon Wayne is the provider I am glad I have. Since I have a physiological situation also, I always know I will have help when I need it to have clean, cool, warm air in my home at all times. I am glad for the money I spend each month to keep my air and heating at its top performance.