As long as you stay on one if their rescue plans you get goid service. But as soon as you get off the plan you are a nobody to them. I had my whole system replaced just about 5 years ago spending over $10,000 and the last 2 times i have had to call them i have had to wait for several days before a technician would come. I ask for a supervisor to call me and never got a call. They only care when you are paying them extra otherwise the dont give a $@!#%.