Water heater pilot would not stay lit. Called for appointment on Wednesday 4/22/20. First available appointment set for Monday 4/27. I agreed thinking I had picked a reputable company and after reading reviews would be worth the wait. Scheduler said it would be no later than 4. Early afternoon I was called saying the plumber was running a couple of hours behind but they would call as soon as he headed my way. It was 5:29 when I was called to let me know they wouldn’t be able to make it and if there was another day that was “better for me”. Really? So I said yes, tomorrow, she that wasn’t available but Wednesday 4/29 was. Gave me a 10 to 2 appointment. So by 11:16 a.m. same story as Monday and by 6:13 p.m. same story as Monday but with a promise of waiver of service fee and a coupon worth I believe she said $25 off service. I pretty much half listened once I started hearing the same story. A week later I still don’t have hot water. No, I won’t recommend them and I’m sure they have plenty of business except mine.