Professional service at its best! Began with "SOL" who arranged same day appointment with Justin. Thoroughly explained and recommended AC/Heating System suitable for my home. Immediately impressed with his personable character and professional/pleasant/trusting, outgoing personality. I am a retired USAF service member; Justin also retired from the US Army so we had common experiences involving military service. Went to extreme lengths to insure that my wife and I understood every facet of systems available, thoroughly previewed work to be done, and financing available conducive to family budget. Decision to proceed with purchase was based mainly on discussion we had with Justin. Install with set for two days later. " Professionalism at its best", "Courteous", "Technical Expertise" are phrases that were brought to life by: Justin Barkley, Jerry Espinoza (IT), who methodically explained the intricate smartphone operation of our installed system; also with an outgoing/pleasant/easy to converse with personality, and the team of John Murray, Eddie Ramos, Salvador Rodriguez and John Marguez, obvious professional technicians all with courteous, understanding personalities and obvious dedication to expert install of system, duct cleaning and seal. The install took a total of 10 hours on 6 Dec 2018. The work was steady and they didn't hesitate addressing our concerns effortlessly. They insured cleanliness and consideration with our home environment throughout this whole extra-ordinary experience. It was immediately apparent to me that all involved enjoyed their profession and that they are appreciated by the ownership. Jon Wayne's reputation for professional service is a credit to your representatives. Thank you for renewing my faith in individuals who enjoy their profession with pride, initiative and dedication, with pleasant personalities to boot. Please pass on my deepest appreciation to those mentioned. CMSgt Daniel Garza, USAF (Retired)