I have been a loyal customer of County Wide Service Company for the past 15 years. I have rental property all over the San Antonio area and I have used them exclusively - until now. I had a situation at a rental property that was routine - I had an outside unit that needed to be replaced and County Wide refused to change just the outside unit - they insisted that I spend $7,000.00 on a new unit. I spent $200.00 with them to discover this so I looked for alternatives and thank goodness John Wayne came to the rescue. I filled out a service request on line and in a matter of 2 hours I received a call and a tech had scheduled an appointment with my renter. Melvin called me later and performed a second opinion for me free of charge and suggested that we change just the outside unit, to save money and gave me two different options - both of which were more than satisfactory. I filled out an application for credit on line and Clint in the business office walked my applicaton through and got it approved. He even met me, after hours, on his way home from work to get a contract signed that evening so that Melvin could install the unit that evening. Melvin called me at 4:30 pm and told me that he was enroute to the shop to pick up my outside unit and that he would have it installed that evening - staying late to get the unit up and running and making my renter very happy - which pleased me very much as well. Thank you again for the excellent customer service. I (and my other group of investors) have a new HVAC service company.