The overall assessment was substandard. The technician wanted to charge us $1200+ to do unnecessary maintenance on our air conditioner. Charging $300 to "clean the external coil" seemed a bit excessive. After not one but two of their competitors assessed our system, their pricing and made-up repairs showed that this company is out for lots of something other than doing the right thing. The two competitors both had the same diagnosis and laughed when we told them what the Jon Wayne technician wanted to do. Additionally the tech nician charged $99 for the "tune-up" that he admitted he couldn't perform due to the rain that day. Jon Wayne has to pay for lots of equipment and media advertising which distracts them from actually serving their customers.