I rented a vehicle for the first time last month, thru the 1800 #. I picked up the vehicle at the Pennsylvania Avenue Location, everything went smooth for me. The vehicle performed well, it was clean had a few scratches; nothing to be alarmed about. I must commend PATTY on being polite, professional, patient and attentive to my renting needs. I would defenitely recommend Empire Rent A Car. Empire Rent A Car should be honored to have PATTY as an employee, your kindness was Appreciated. Thank you