AWESOME SERVICE
I was in need of a passenger van and this was the only place i was able to find it. Awesome service and me and my family came back from our trip safe and sound
Read More
Business Description:
Empire Rent a Car is located in New York City. We provide car rentals, van rentals, SUV rentals, truck rentals, & airport car rentals throughout NYC.
Categories
automotive
Vehicle Rentals
Service
Will Recommend
Total Experience
First time using Empire
Was looking for a specific car , branch manager Gloria made it happen even though it was a last min request .
I would definitely using Empire Rent a car again ..
Read More
Great people. Always courteous.
Always have great experience renting from ERC. Thank you Beverly for all your help.
Read More
Beverly is the best !
Had to rent a refer van on short notice for the holiday season which is not always the easiest, Beverly helped me from start to fininish made it super simple and got an amazing low mileage van with no issues!! Very satisfied with her customer service. Will be coming...
Read More
Poor customer Service
Very arrogant management (Ian) There was a breakdown in communication in the rental process, possibly my fault because I accepted a verbal acknowledgement. I tried to relay my dissatisfaction to the so-called manager he continued to talk aggressively and...
Read More
Avoid at all costs
Very arrogant management (Ian) There was a breakdown in communication in the rental process, possibly my fault because I accepted a verbal acknowledgement. I tried to relay my dissatisfaction to the so-called manager he continued to talk aggressively and...
Read More
Great service and great sprinter
Beverly was a pleasure and made sure everything was perfect. I can’t wait to work with her again.
Read More
Great Experience
Extremely convenient, no issues at all!
Read More
11/10 Service!
Beverly was one of the best sales associates I have ever worked with. She helped us to rent 2 box trucks and one van on extremely last minute and worked with us every step of the way to ensure our needs were met. She was so friendly and personable it made the entire...
Read More
Reservation
I made a last minute reservation with this company and spoke to a lady called Beverly. She gave me all the information i needed while providing excellent customer service. I randomly googled this company... normally use Bandago for my van rentals but because of the...
Read More
A++ Quality & Service!!!
Amazing Experience!!! Quality Facility With Fast Service!! Very Helpful & Accommodating Staff. Very Professional!!
Read More
Great vehicles in good condition and amazing service
Didn't have any issues gave it back a bit late and got away with it! Was a pleasure to deal with Beverly!! Will definitely come back again!
Read More
best in town
It's always a wonderful experience with empire rental especially last minute plans
Read More
Dont waste your time
I had a confirmation number, but if they don't call you they won't have a car for you. I spent money on uber there and back only to be told they can't help me. TOTAL WASTE! Go somewhere else to rent.
Read More
Excellent Service
Beverly provided stellar service. My encounter with the Company through Beverly was without a doubt excellent. She ensured that all challenges were settled and that all went seamlessly. Thanks.
Read More
GREAT HOSPITABLE STAFF WITH GREAT SERVICE
MADE A LAST MINUTE REEFER VAN BOOKING WITH BEVERLY. ACTUALLY THE SECOND TIME WITH BEVERLY. AND WHY SECOND TIME WITH EMPIRE?? REASON IS BEVERLY A VERY HOSPITABLE WARM AND ACCOMODATING . WENT OUT OF THE WAY TO MAKE THINGS SMOOTH FOR ME. GOD BLESS. I AM COMING BACK FOR...
Read More
Great staff
Called to inquire on rental. Staff on the phone was extremely kind and informative, answered all much inquiries and offered ways to save on booking. Definitely got a customer for life with me. Thanks guys.
Read More
Worse service i ever encountered in my life
Customer service is so horrible it’s disgusting i dont Know how they are still in business… nasty attitudes from management and they refused to give me corporates phone number. I went to enterprise to save the day from these ppl
Read More
Excellent customer service
First things first
Shout out to Gloria who saved the day
Needed a sprinter van
Made reservation and when it was time to pick up the fordham location left me hanging
I got on phone and called bruckner and explained a had a bunch of 12-13 year old girls I promised...
Read More
Made renting at the last minute a breeze!
Ms Beverley was so great to work with and was very accommodating. We had a last minute request for a van on a holiday weekend and Empire came through! Ms Beverley searched for a van for us then had it driven to the location. They also made it possible for us to pick...
Read More
