u guys suck
booked a van for pickup at a scheduled time wasnt there and didnt have the van the next day horrible service rep sucks and horrible customer service. SCAM ARTIST DO NOT PURCHASE FROM HERE
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Business Description:
Empire Rent a Car is located in New York City. We provide car rentals, van rentals, SUV rentals, truck rentals, & airport car rentals throughout NYC.
Categories
automotive
Vehicle Rentals
Service
Will Recommend
Total Experience
Wilson and Maria C were exceptional in their knowledge when presenting rental options . They were very kind, knowledgeable, and professional. I enjoyed interacting with them and would recommend Empire rental to all my friends. This our fifth rental and counting❤️
Maria C and Wilson are exceptional! They are very kind, respectful, knowledgeable, professional
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Customer service was great. Van was clean the van drove very smooth. At check out everything went well. I will rent again in near future .
Customer service was great. Van was clean the van drove very smooth. At check out everything went well. I will rent again in near future .
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Great place to rent
I had a great experience with beverly. She was very helpful. Would definitely rent again.
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Experience renting here
I recently had the pleasure of renting a car from Empire Rent-A-Car, and the experience truly exceeded my expectations. From start to finish, the process was smooth and efficient. The online booking was straightforward, and the customer service team was both...
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Great service
Ray was a big help very respectful and a good person to talk to. Thanks for your service
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Excellent !
One the their represent came through last min ! Her name is Beverly !
Wonderful person she stood on the phone with me for 30+ mins figuring out how I can possible get 5 reefers ! She made it happened and thankful for that ! And the staff at the empire were...
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Your attention to detail and commitment to excellence are clearly reflected in your work
We have been using empire rent a car @ 1985 Bruckner Blvd. many times when we needed a 12 passenger van to take my family on weekends outing
The website is very easy to use, email system is fast and on point. I will continue to use Empire for future occasions.
...
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The best service around
I’ve rented from them several times and their customer service is great their prices are unbeatable. They really help you out and give you exactly what you need based on your needs. I highly recommend and would like to thank Edwin the gentleman who has help us rent...
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Great experience!
Beverly was amazing -- so helpful and responded immediately to any question. The vehicle was clean and comfortable. Highly recommend!
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The last-minute reservation was successfully secured.
It was our pleasure to receive exceptional service from Beverly. We urgently required a vehicle, and time was of the essence. She kindly assisted us in securing a last-minute reservation for a 2019 Sprinter over the phone. Her outstanding customer service surpassed...
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I would like to thank Ms. Beverly for her great service and Mr. Chris for his friendly customer care. I will recommend it 100%.
I would like to thank Ms. Beverly for her great service and Mr. Chris for his friendly customer care. I will recommend it 100%.
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By Internet
I would like to thank the company for the great service that they gave me yesterday and also I like to think Beverly she gave me a gray Cervise I will recommend it 100%.
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Amazing experience
Mrs. Beverly went above and beyond in order to help me and my sister rent a 15 passenger van for same day service. Couldn't have done the trip without her. Thank you so much Mrs. Beverly.
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Costumer service with Ms Debbie
Good Afternoon to whom it may concern. My experience at empire car rental with Ms. Debbie was a10+ star I appreciate her help with me getting a rental for a last minute baby shower on 4-13-24 to 4-15-24 her dedication to help me and others that came in...
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Family Eastcoast Trip
A big thanks to Maria Crespo & her team for very accomodating. We have a wonderful experience visiting their office when we ask for a replacement because the first one was so big for us. Most of our passengers are children.
We’re from the Philippines. We rent a...
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Great Service and Amazing Staff
I rented a few times here I rented a cargo van and an Escalade, both times the cars were in amazing shape, and the staff was friendly and extremely helpful I highly recommend them to anyone needed a rental. I mainly dealt with the new Hyde Park location.
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Stranded in The Bronx
I had some misfortune on my way from Boston to South Carolina and lost the transmission in my truck while pulling a 6x12 box trailer on I95 South. Not being familiar with the Bronx area or businesses, I tried calling the other vehicle rental agencies for help and...
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Good ways to use
Good easy way to use
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The best car rental
Most convenient and easy car rental spot out there.
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