If I can give them 100 stars I would
They are great highly recommend. I personally dealt with Marlene and she was great from start to finish. I mean she was on top of everything and she was very communicative. Everything was done on a timely manner. By far the smoothes rental I have ever gone through.... Read More
Easy Rental Process
My son and I rented from here and it was an easy process. Raymond and Chris were very helpful. Read More
I traveled to multiple places on my vacation and not once did this vehicle provide a problem. My children themselves didn’t complain one bit about the space and instead they commended its room. After the trip was over my children asked me when we would be traveling with this company again and which I responded to with “very soon”.
The mini van was perfect it got me from place to place without issue, I traveled with multiple companies but this one was and is the best so far. It’s space and comfortability provide the best experience and I’ll definitely be traveling with this company again. Read More
Excellent service
My rental experience with empire was excellent! I had no problem with my reservation. Beverley W was very helpful and kind. I would be using them in the future. Read More
Very good service
Very happy with my rental car and service. Ray was very helpful and friendly. Will definitely recommend this company and will come back in the near future. Thanks Ray 😊 Read More
Happy Customer😋
They are fabulous! Cars are clean, they work well, gas was full and very accommodating and great attention to detail! Thanks! Read More
Total disgrace in the name of service
I’ve worked in service for so long And always told customers is number one priority But sitting down here for last 2 hours for my paid van., that is not available here. Can’t even ask a simple question about how far is the van is making this not so gentle man... Read More
Gloria is amazing.
Gloria the branch manager at 1985 Brucknet Blvd in the Bronx had helped me 3 times now and she has made my rental experience so easy. She is one of the main reasons I use Empire. Thank you Chris Perdoncin Read More
Ms Beverly the most professional, nice and kind staff you would like to deal with.
My experience of renting a moving track from Empire through Ms Beverly was extremely excellent. This lady make my reservation go easy and smooth, very kind and helpful in a professional way,she knows what she was doing, working under pressure did not bother her.she... Read More
Beverly is the best 👌❤
It's never seems to amaze me Beverly once again came threw love love her customer service she is the best give her a raise. Read More
We will be back - Excellent service
To be perfectly honest .... there are hiccups with all businesses. But it the business team that is able to make quick and efficient adjustments that benefit the client and business - which is truly impressive. My church (four locations between Brooklyn and Queens),... Read More
Top notch service at Gunhill location
Recently I was at a different rental car company having a difficult time trying to rent a car. I decided to take a chance and call Empire. Ray answered the phone and reassured me that he could help me with my situation. He provided me with a vehicle that I was... Read More
GREAT SERVICE @ 1985 BRUCKNER BLVD!
The service here was great! Gloria helped me get a last minute car with such ease. She was extremely helpful, very friendly and made me feel completely comfortable for my first time ever renting a car. The process was relatively quick and smooth. 10/10 I will return... Read More
Love love Beverly
Beverly is very good at her job she is very connected to her customers and is always in good spirits. Read More
Great Place! Good people! Gorgeous vehicles!
The lady by the front desk, Beverley was A great help!!! I mean A grrrreeeeaaatt!! help. She stayed over time to help me out and helped me get the most of my 12 passenger Transit van experience! ! I highly reccomend this place Read More
Great Service
Great Service area. Lobby super clean and maintain. Will definitely go back. Read More
Excellent Customer Service
MG at Empire Rent A Car is the most informed and pleasant customer service rep I’ve dealt with in a long time. In a pandemic with staff and resources cut, MG did her job resolutely and expeditiously in spite of the above circumstances, and provided excellent... Read More
Empire RAC Pennsylvania Ave.
Everytime I rent from the Pennsylvania Ave location Beverly is extremely helpful, pleasant and fast. I’ve rented a 15 passenger sprinter van from there twice and I can’t think of a reason to rent from anywhere else. 5 stars, highly recommend! Read More
Need a car rent here they are awesome
Ray and James are awesome. Great customer service very funny and friendly and gets you on the road in no time. Very nice and clean cars... I recommend them to everyone... Read More
Would definitely recommend!
Ray was a great help. Helped me get a truck that no other companies were offering and at a great price. I visited Ray at the Empire RAC on Gun Hill Rd in The Bronx, NY. Read More
