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Beverly is the best !
Had to rent a refer van on short notice for the holiday season which is not always the easiest, Beverly helped me from start to fininish made it super simple and got an amazing low mileage van with no issues!! Very satisfied with her customer service. Will be coming...
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Poor customer Service
Very arrogant management (Ian) There was a breakdown in communication in the rental process, possibly my fault because I accepted a verbal acknowledgement. I tried to relay my dissatisfaction to the so-called manager he continued to talk aggressively and...
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Avoid at all costs
Very arrogant management (Ian) There was a breakdown in communication in the rental process, possibly my fault because I accepted a verbal acknowledgement. I tried to relay my dissatisfaction to the so-called manager he continued to talk aggressively and...
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Great service and great sprinter
Beverly was a pleasure and made sure everything was perfect. I can’t wait to work with her again.
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Great Experience
Extremely convenient, no issues at all!
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11/10 Service!
Beverly was one of the best sales associates I have ever worked with. She helped us to rent 2 box trucks and one van on extremely last minute and worked with us every step of the way to ensure our needs were met. She was so friendly and personable it made the entire...
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Reservation
I made a last minute reservation with this company and spoke to a lady called Beverly. She gave me all the information i needed while providing excellent customer service. I randomly googled this company... normally use Bandago for my van rentals but because of the...
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A++ Quality & Service!!!
Amazing Experience!!! Quality Facility With Fast Service!! Very Helpful & Accommodating Staff. Very Professional!!
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Great vehicles in good condition and amazing service
Didn't have any issues gave it back a bit late and got away with it! Was a pleasure to deal with Beverly!! Will definitely come back again!
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best in town
It's always a wonderful experience with empire rental especially last minute plans
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Dont waste your time
I had a confirmation number, but if they don't call you they won't have a car for you. I spent money on uber there and back only to be told they can't help me. TOTAL WASTE! Go somewhere else to rent.
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Excellent Service
Beverly provided stellar service. My encounter with the Company through Beverly was without a doubt excellent. She ensured that all challenges were settled and that all went seamlessly. Thanks.
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GREAT HOSPITABLE STAFF WITH GREAT SERVICE
MADE A LAST MINUTE REEFER VAN BOOKING WITH BEVERLY. ACTUALLY THE SECOND TIME WITH BEVERLY. AND WHY SECOND TIME WITH EMPIRE?? REASON IS BEVERLY A VERY HOSPITABLE WARM AND ACCOMODATING . WENT OUT OF THE WAY TO MAKE THINGS SMOOTH FOR ME. GOD BLESS. I AM COMING BACK FOR...
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Great staff
Called to inquire on rental. Staff on the phone was extremely kind and informative, answered all much inquiries and offered ways to save on booking. Definitely got a customer for life with me. Thanks guys.
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Worse service i ever encountered in my life
Customer service is so horrible it’s disgusting i dont Know how they are still in business… nasty attitudes from management and they refused to give me corporates phone number. I went to enterprise to save the day from these ppl
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Excellent customer service
First things first
Shout out to Gloria who saved the day
Needed a sprinter van
Made reservation and when it was time to pick up the fordham location left me hanging
I got on phone and called bruckner and explained a had a bunch of 12-13 year old girls I promised...
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Made renting at the last minute a breeze!
Ms Beverley was so great to work with and was very accommodating. We had a last minute request for a van on a holiday weekend and Empire came through! Ms Beverley searched for a van for us then had it driven to the location. They also made it possible for us to pick...
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Rental experience
Beverly is an excellent customer rep she made my whole rental experience easy an quick
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Great service. Great trucks
Great service
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Beautiful Beverly!
Beverly was amazing. She walked me through the process and tried to make accomadations regarding my budget and schedule. Her customer service was excellent. The van was clean, we had no problems. My new go to place for rentals.
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