Gloria is Amazing....
Gloria to the Rescue!!! My sister ordered a van from Empire RAC Brooklyn location years ago. Therefore, at the last minute, she referred me to this company. As I pulled into the Brooklyn location parking lot, I was greeted by a Spanish speaking man. He told me "no...
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Great service and car in good condition
I had a Ford Transit for 2 weeks rental with Empire, and the whole reservation process with Maria, physical handling process with Gloria and mechanic Andrew is professional. Love it!
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Gloria To the Rescue
If it allowed for more than 5 stars Gloria would get it, She was absolutely amazing from the moment I called to finalizing our rental. Her customer service was top notch and kindest most patient person to work with. Thank you Gloria and Empire for an incredible...
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GLORIA was Amazing
Gloria was amazing! She was friendly, knowledgeable, and incredibly helpful. The rental process was quick and easy thanks to her efficiency and professionalism. She answered all my questions and made sure everything went smoothly. I highly recommend working with...
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15-02 131st Street College Point, NY Location
I had a great experience with this truck rental company. Gloria was incredibly helpful from start to finish and provided outstanding customer service. What really stood out was that she remembered me from a previous order, which made the experience feel personal and...
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Gloria was fast and efficient getting my van ready.
Best rental spot in NYC!
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Most amazing customer service.
I was at the 1985 Bruckner Blvd Bronx location. I was treated better than VIP. Gloria was the attending employee during my visit. She treated me like a family, she is what everyone will consider an ideal customer service person. Also this is the the cheapest...
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Great choices of cars and very friendly staff.
We always use Empire Rent A car in The Bronx NY. We love their cars especially the vans. Clean and new. All staff are professional and very friendly especially Gloria and Law.
Again, thank you.
We will surely rent again soon! ❤️
Joe
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u guys suck
booked a van for pickup at a scheduled time wasnt there and didnt have the van the next day horrible service rep sucks and horrible customer service. SCAM ARTIST DO NOT PURCHASE FROM HERE
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Wilson and Maria C were exceptional in their knowledge when presenting rental options . They were very kind, knowledgeable, and professional. I enjoyed interacting with them and would recommend Empire rental to all my friends. This our fifth rental and counting❤️
Maria C and Wilson are exceptional! They are very kind, respectful, knowledgeable, professional
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Customer service was great. Van was clean the van drove very smooth. At check out everything went well. I will rent again in near future .
Customer service was great. Van was clean the van drove very smooth. At check out everything went well. I will rent again in near future .
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Great place to rent
I had a great experience with beverly. She was very helpful. Would definitely rent again.
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Experience renting here
I recently had the pleasure of renting a car from Empire Rent-A-Car, and the experience truly exceeded my expectations. From start to finish, the process was smooth and efficient. The online booking was straightforward, and the customer service team was both...
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Great service
Ray was a big help very respectful and a good person to talk to. Thanks for your service
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Excellent !
One the their represent came through last min ! Her name is Beverly !
Wonderful person she stood on the phone with me for 30+ mins figuring out how I can possible get 5 reefers ! She made it happened and thankful for that ! And the staff at the empire were...
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Your attention to detail and commitment to excellence are clearly reflected in your work
We have been using empire rent a car @ 1985 Bruckner Blvd. many times when we needed a 12 passenger van to take my family on weekends outing
The website is very easy to use, email system is fast and on point. I will continue to use Empire for future occasions.
...
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The best service around
I’ve rented from them several times and their customer service is great their prices are unbeatable. They really help you out and give you exactly what you need based on your needs. I highly recommend and would like to thank Edwin the gentleman who has help us rent...
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Great experience!
Beverly was amazing -- so helpful and responded immediately to any question. The vehicle was clean and comfortable. Highly recommend!
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The last-minute reservation was successfully secured.
It was our pleasure to receive exceptional service from Beverly. We urgently required a vehicle, and time was of the essence. She kindly assisted us in securing a last-minute reservation for a 2019 Sprinter over the phone. Her outstanding customer service surpassed...
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I would like to thank Ms. Beverly for her great service and Mr. Chris for his friendly customer care. I will recommend it 100%.
I would like to thank Ms. Beverly for her great service and Mr. Chris for his friendly customer care. I will recommend it 100%.
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