Empire Rent A Car

Business Description:

Empire Rent a Car is located in New York City. We provide car rentals, van rentals, SUV rentals, truck rentals, & airport car rentals throughout NYC.

Categories

automotive, Vehicle Rentals
Request an appointment

Deborah's Review

Service

Total Experience

Will Recommend

Brooklyn, NY

Empire Rent A Car

We will be back - Excellent service

To be perfectly honest .... there are hiccups with all businesses. But it the business team that is able to make quick and efficient adjustments that benefit the client and business - which is truly impressive. My church (four locations between Brooklyn and Queens), has rented with Empire on several occasions. We have always had a great experience. The team at Empire is professional and responsive. Not to mention they are conveniently located (no JFK/LGA), their cars are luxurious, clean and in great condition. What impress me the MOST is recently over the Memorial Day 2021 weekend, we had a bit of a miscommunication on our part that of an Empire employee. Well first, Marlene step up to apologize for a situation that was out of her control then I received a call from the manager Robert. He was great. He was calm. He got the facts and he too was extremely responsive. He settled our issue "Above and Beyond" our expectations. Thank you Empire. We Will Be Back!!! Again nd Again. Choose Empire and be Happy. PS The gentle men that handle the paperwork on the day of pic-up was awesome!!! Signed: Church Lady Deborah (#2293003)