I have been going to to this clinic for about 6 weeks now. My first appointment went great. We ran all my labs and I was told to come back in a week. When I came back for my 2nd appointment, no one seemed to know why I was there. At this point, they ordered more labs and said they wanted me to start BioTe hormone replacement therapy. I had two come back twice more for appointments in which they literally watched me fill out paperwork.
At my last appointment, they scheduled me 9 days out for my actual appointment for BioTe. I made it very clear at this appointment that I have very little childcare and that I had to be somewhere at 230. I was assured that the appointment would only take about a half hour and would give me plenty of time to be where I needed to be.
Today was my appointment. I arrived 10 minutes early and was put in a room about 5 minutes after getting there. The intake MA was very nice and super reassuring. She said Dr. Culbert would be right in. For the next 20 minutes I sat patiently. At this point I followed the sound of voices to see if anyone could tell me when I would be seen. I found Dr. Harmon who apologized and said, "If I knew you were in there , I would have come and done it myself." They went to find Dr. Culbert. A few minutes later, Dr. Harmon came in to tell me that Dr. Culbert was in with another patient who was having a mental breakdown and wouldn't be able to see me. She said I could come back after my other appointment. I told her I would have to figure out childcare and would have to call them. She reiterated that I could come back today and to please let them know.
I called 45 minutes after leaving to tell them that I could come be there later this afternoon. At that point I was told they couldn't fit me in today and the earliest I could be seen was on Tuesday of next week. I told the girl on the phone that Dr. Harmon told me that I could come back today and they would get me in. The girl on the phone said, "I know what Dr. Harmon said but that won't be possible. You can come in on Tuesday."
There was no apology for letting me sit in a room for over a half hour. When I attempted to rearrange the appointment that I was early for and they missed, it now becomes my fault. The girl on the phone told me that Dr. Culbert was slammed with other patients the rest of the day and that is why I couldn't be seen. Apparently not all patients are as important as others to this clinic. I had an appointment too.
I will be finding other health care.