I was told that we could use a certificate we got for September 2024 by my travel agent, and when I was trying to discuss this with the agency’s rep to set up the reservation, the lady on the phone kept cutting me off was very rude to me saying that the travel agent I got the certificate from doesn’t work for them so they don’t have to follow what she says and I was just trying to clarify what had happened and where the misunderstanding had come from. They were argumentative and rude, kept interrupting me and talking over me. Claimed they couldn’t hear me, and that I was breaking up yet would answer my responses like they could hear what I said and needed to argue. When I tried calling back for a manager, I got the same rude woman pretending that I was speaking to a manager because I wanted to complain about how disrespectful she was on the phone, and yet again, she urged to just send the refund and not go through them rather than allow me to ask questions or comments on how the customer service was lacking and appalling. I would rather pay full price for a hotel than have to go through this company. There’s no reason that they needed to treat me with such disrespect as I was not speaking to them disrespectfully I was just trying to clarify what I was told. That woman has no business being in customer service. If you have the option to go through another travel agency, I would take that other option. The headache and a disrespect is not worth going through this company.