1) If you have any Covid symptoms, you are required to go to Urgent Care in Tigard. No appointments, go and wait.
2) If you need any lab work within the next 10 days, maybe longer, you must go to Urgent Care in Tigard and wait.
3) Last Friday I was told at 3:45 pm that there were no more clinicians left in the office who could prescribe. I was told to wait until 5:30 and then to call the on-call physician to ask if they would provide a prescription. Otherwise, go to Urgent Care
4) Repeated requests for referral for PCR Covid test. Was told I could go to Urgent Care in Tigard and wait. Never received the referral and after several days went to an OHSU Urgent Care.
5) Request for information/explanation of lab results ignored. Repeatedly!
6) Told by my dr to continue taking Tylenol for fever even after lab results from OHSU showed liver problems and I was referred for a liver CT and told to stop taking Tylenol immediately by OHSU Clinician!
7) Earliest possible appointment with any clinician at Eastside is 7 days, even after a week of acute illness, disturbing lab results and recommendation I get seen next day.
8) The only way I have received any response or care is after several communications with their Patient Experience Quality Assurance staff person who at least responds and is helpful. She seems to have minimal influence however.

I have been a patient with The Portland Clinic for over 30 years, when it was Portland Family Practice. I was always extremely happy. Since my dr retired over a year ago and I had to switch doctors, getting care and appointments have been awful, with two exceptions: Dr Thunder and PA Amanda Boice, because they have been wonderful. They are of no use if you can’t get an appointment with them however. Dr Thunder does not carry patients.

I do not recommend this clinic any longer and am seeking another clinic now. I learned this week I have 5 friends who also gave up and stopped care at The Portland Clinic. Maybe if they lose enough patients, care will improve?