Casey Automotive

Business Description:

Casey Automotive is your complete full service automotive repair and tire shop located in Palatine. Family owned and operated since 1976.

Categories

auto repair & service
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Tom's Review

Service

Will Recommend

Total Experience

Arlington Heights , IL

Casey Automotive

Not impressed

I guess I don’t understand their policy for scheduled appointments. I scheduled one week in advance, arrived at my scheduled time, left my vehicle with them at 7:30 am. 3:00 comes around and no call from them so I called and they said the vehicle was just being pulled in now. Part was needed so had to leave my car overnight. I asked why nothing was done on the car until 3:00, he said they operate on first come first served basis. I was the second person waiting outside in the rain, when I dropped off the car at 7:30 am. My vehicle was repaired and able to pick up by 2:00 the next day. My repair was regarding the hood latch, so I opened the hood to inspect the repair, and the hood would not close properly. Had to be adjusted. Overall not a great experience.

comments

Thank you for bringing this to our attention and we will continue to work on our communication skills. We look forward to servicing your vehicles in the future.

Casey Automotive commented on 04/02/2022