low ball quote over the phone ($45 over what was quoted), charged for a fan "rental" ($25) when we were not informed of that when the tech left it. charged a service fee that was not told to me over the phone but understand what it's for. Tech's had to come out to repair the padding job because there were holes when walking, the techs were going to "tape together" and told them that was unacceptable to which the owner or manager had to drive out to bring new padding because we didn't want it patched. He apologized for the crappy work but didn't not apologize for over quoting us, he did refund $25 for the fan rental. So we are out $45 for over quoting and they are out $205 for the refund of the fan fee and 2 trips to our home, I'd say we made out better. Won't be using them for future work and the "admin staff" don't email back when you have questions. I'd be careful with this company.