I have been a customer for nearly two years now, and must say that I am more than impressed with the customer service, especially tech support with my VPS account.

I am a merchant with some basic tech skills, so for the more sophisticated server management and performance tweaking, I need help - which I got! The chat support was able to solve most of my issues, always friendly, always helpful, and for the more advanced issues, the Professional Services team is available.

I just ordered an Apache Optiomization package for 90 Dollars from Professional Services, and I am more than happy: TTFB was reduced by 50% and is now very fast, my e-commerce store front starts rendering in less than a second, and is fully loaded in less than three - an impressive feat, considering the number of image files that are loaded.

Also, I received individual assistance to fine-tune the optimization to match the requirements of my cart software, the IT expert that assisted me went to great length to help me with this, took time to answer all of my questions, and provided me with easy to understand replies.

In over 15 years that my website has been online, this is the best service I ever received and regret now having moved my site to Myhosting.com earlier.