Very Angry and Disappointed
Do not trust this company. All they want is for you to buy the product and get the money. I explained to the salesperson my exact situation. I explained it clearly and concisely. All he said was it'll work. What he neglected to tell me was that I would have to pay for a separate company to destroy the concrete driveway install the product and then fix the driveway again. That's very very very expensive. They should have told me about this while I was talking to the salesperson; that it would be an extra cost to destroy the concrete driveway in order to install. I was not told this. I asked to send the product back and asked for shipping label. No. We don't send the shipping label, you have to pay for it yourself. And even though they didn't charge me there is a 14 percent restocking fee. I hate being duped. I hate having all the facts and explaining it to the salesperson. I hate my information going in one ear in and out the other because they just want to make the sale. I'm very unhappy with his company and if you choose to use his company, I suggest you get ready to chat for at least an hour because you will want to find out not only how the product works, but how it is installed, where it would be installed, described your property, and then go over it again to make sure they understand. When I called to talk about this, the person I spoke to was hostile to me – almost laughing because there was no way out of this for me. MY COST WAS $1240. THEY DEDUCTED $20 OF MY REFUND AND THE COST FOR SENDING BACK WAS $67.00. WHAT A WASTE! I AM SO ANGRY AND I DON'T WANT THIS TO HAPPEN TO ANYONE!!!