Aero-Stream LLC

Business Description:

Categories

plumbers & sewer repair
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Brian's Review

Service

Will Recommend

Total Experience

Lyman, SC

Aero-Stream LLC

Restocking Fee

Buyers Beware, If you need to return an Item to Aero Stream LLC for any reason you will lose 25% to 50% of the Item cost. Aero Stream LLC will keep 25% to 50% of your refund money just for returning an item. There are several other companies online that do not practice this policy and Poor Customer Service. In my case, Aero Stream LLC withheld $85 for returning an Item. I find it hard to believe it cost Aero Stream LLC $85 to check on the returned Item and put it back on the shelf. I would never recommend this company for this Poor Practice.

comments

Mr. Brown:

I have reviewed your claims and found them to be unsubstantiated.

Good reviews are difficult to come by. In the past 16 years we have been complimented nearly 300 times and been subjected to negative reviews a few times. These few negative reviews are similar to your claim. Consumers purchase the wrong product and they get upset when they have to pay a nominal restocking fee because of their error.

It was your decision to purchase our product. Our outstanding customer service reached out to you to ensure you purchased the correct product for you application. Unfortunately you failed to respond to our inquiry. You are blaming us for your error and lack of response.

We are a privately held company employing people for profit. We are not in the business of shipping properly advertised products across the country to consumers that error in their purchasing decisions.

As of this correspondence we have already lost several hundred dollars. The restocking fee will only recover the original and return shipping costs. Per the Amazon return policy, we could issue a 50% restocking fee ($160) given the product was returned to us missing items. However, in your case, we only charged a portion of the eligible restocking fee.

We have made every attempt to ensure the necessary information was available for you to ensure a compatible fit. We encourage consumers to engage us to make sure they buy the correct product for their application. Buying the wrong product is frustrating and costly for everyone.

Sincerely,

Karl Holt
President

Aero-Stream LLC commented on 05/07/2019