Mary and I visited Mike of Pedego of Sarasota while on vacation last year while in Florida.
I had done my research on several mfgrs. of electric bikes and decided on 2 Pedego City Commuters. Mike priced them for me along with the accessories Pedego was including at the time.
I was not ready to buy yet. One year later we went to San Francisco and took a 6 hr guided E-bike tour from Dylan's Tours of S.F. We rode the Pedego Interceptor - step thru.
One week later, after an absolutely marvelous tour and bike ride I called Mike again. He looked up my previous order, remembered who we were, changed the order to Interceptors and honored the pricing previously given! The bikes were ordered, the accessories (also changed to new basket and Basil XL Panniers) were also ordered. All arrived within 10 days in 3 separate orders: basket then panniers then bikes. During this this time, Mike answered every email I sent and and kept me informed of the progress.
This is the only time in my buying experience I wish I could give more than 5 stars! Great job Mike, and fantastic bikes Pedego!