Special thanks to Nick for his technical support and customer service. I had a defective front brake. Nick spent considerable time with me during a telephone call to diagnose the brake problem and to try possible fixes. When all attempts failed he promptly arranged for a replacement brake to be sent to me, which arrived within 2 days. Best of all, it was covered by the warranty. Having a good product and excellent customer service convinced be to buy another Pedego as a gift for my wife.