Last May I purchased a City Commuter as an alternate to driving to work. This bike has been used almost daily since that time without a hitch. Unfortunately in December it developed a crack in the frame by the battery support. After answering a few questions and taking a few pictures I received a completely new bike minus the battery and seat. This company definitely over delivers! I was expecting nothing back except a new frame. Big props to our local rep at Scooter Pro and the customer service team at Pedego!