i have never received this level of warrantee service on any product I have ever purchased, and I am 70 years old. The kicker here is that my Pedego City Commuter is out of warranty, and Nick told me what was wrong with the bike over the phone, sent me the parts no charge and I was able to repair it myself and I'm now back on the road enjoying my Pedego which now has nearly 2000 miles on the odometer. Thanks, Nick and thanks Pedego!