Business Description:
Categories
bicycle shops & repair
Pedego Electric Bikes
11310 Slater Ave, Fountain Valley, CA 92708, USA
(800) 646-8604

Total Experience

Quality

Will Recommend

Steven N.

St Paul, MN

Pedego Electric Bikes

Great product, terrible customer service.

Customers first? I don't think so. Terry the owner promised me a refund in an email that I have as proof. Only to back down from his promise. Trying to say I am trying to double dip on a refund. Even visa laughs at this excuse. You cannot get a refund from visa and the merchant. Visa will charge you back. That said, do not believe what you are told and even be careful when you get it in an email. I will not be bullied by merchants or manufacturers. Please consider a different bike. I wish I had. Turning this over to my states attorney general.

comments

This is Terry, co-founder of Pedego Electric Bikes. Mr. Novatney called our offices demanding that we refund to him the purchase price of a USED Pedego that he bought online from an independent bike dealer (not a dedicated Pedego store). When he got the bike delivered from the dealer, he felt that the used bike was not in the condition he was told. He wanted to return the bike to the dealer. The dealer agreed to take back the bike but did not offer to pay for the cost of shipping the bike back to the dealer. Mr. Novatney ended up calling me and even though I tried to explain to him that Pedego corporate is not involved in this transaction (he bought a used bike from an independent dealer) I did offer to pay the $200 cost to ship the bike back to the dealer. He also insisted that I guarantee that if the dealer refused to pay him back for the bike, I would pay him back. I know the dealer is a good person and would not cheat him so I agreed to that even though I was not a party to this transaction. I was just trying to help him out but no good deed goes unpunished. The dealer did send him a check for the cost of the bike less the cost of the shipping the dealer incurred sending him the bike originally. Mr. Novatney did not cash his check. He instead disputed the charge with the credit card company and they took the charge off his account. Then he tried to cash the check but the dealer had put a stop payment on it since the credit card company has called to inform the dealer that the charge had been reversed. Mr. Novatney is completely unreasonable to think that I then should send him a check for the cost of the bike when again, Pedego is not a party in this transaction. Not to much more I could do. BTW, Mr. Novatney did end up going to a dedicated Pedego store and bought a new Pedego. That is why he gave 5 stars for the quality.

Pedego Electric Bikes commented on 11/14/2018