My total experience with Pedego has been beyond excellent. I'm a 66 yr. old man and bought my Pedego 2 years ago to get some exercise and save some money on gas. It's become my second car. Whenever possible I ride it rather than drive. I love it most because it's so cool and so much fun to ride! I lost 40 lbs. since buying this high quality bike just riding it every day. Customer Service is fantastic. They bend over backwards to help you. I would recommend Pedego to anyone who wants a high quality, economical electric bicycle.