I am a kidney patient currently on dialysis thrice a week. Due to illness I hired the Hamilton branch if the Gardener for this seasons snow removal. Awful awful service. Alot of the snow was not removed 25 % of driveway unshoveled. Walkway and stairs not done properly. After returning home from a dialysis session I had to get out and shovel the rest of driveway sidewalk and stairs. They shoveled yesterday morning. Snowed after that and no one bothered to return complete the task.. it's now well over 24hrs. In addition to that. Cancellation cost are a RIP off. These guys dont do the job properly but are still willing to RIP off a kidney patient for not doing their jobs. I'm still expected to pay for a job that I had to do myself. Never never hire these guys. It's a waste of money.i expect a full refund with cancellation fees waived