We hired the Mississauga North Team. 5 years ago. First season I written a bad review because Treaver will not answer his phone. Head office from the Gardener asking to remove the bad review and give them a second chance, I did. This year Christmas 2017 we had a very bad snow storm, I saw the driver he came at 6:15 am did my driveway. I asked the driver if he’s cleaning the sidewalk. He told me he’s the driver and dose not clean the city sidewalk. P.S paid extra for the service. I did ask the driver if someone will show up later. He told me I don’t know. So I cleared it myself. It’s the law. I finely got a hold of Treaver the franchise owner. Giving me a excuses on how 10 people called in sick. I did tell him that’s not my problem. I did pay for a service for snow removal 24/7 as advertised. Told him breach of contract, and has the right how and when to clean the snow. After the the phone call the contact was canceled and payment will be refunded in full. Time the replace our snowblower. Not to the consumer don’t trust the large companies, like I did. merry Christmas 2017