Business Description:
Life is busy, spend your time doing the things that you want to do. The Gardener will be pleased to drop off a no obligation estimate at your property today.
4 418 reviews
Categories
lawn care & grounds maintenance
Hire The Gardener
British Columbia, Canada
(905) 305-3011
http://www.hirethegardener.com

Service

Communication

Professionalism

A C.

Mississauga, ON
Hire The Gardener

Will not recommned Gardener

We were with Gardener for 9 years. 3-4 years ago this particular franchise looking after us was sold to the person we had to deal with and it has been a nightmare. What flabbergasted me was the comment from the co that he is their best. I wonder if this is how this Frenchise define exceeding clients expectations, what gets done when client's expectations are not met. Another point that disappointed me was that if a client is not pleased with the level of services provided by a particular Franchisee, too bad another one will not be provided to you as each Franchisee has its own geography. There was an intentional unauthorized charge on my credit card which took me a long time to get reversed. Our lawn are agreement specified that in addition to mowing the lawn, shrubs and flower beds will be maintained. I had to call the co many many times before anything got done. Since the heavy snowfall last year ( keeping in mind, there was hardly any snow on the ground for the past 3 years except for last year), every time I will bring it ot their attention all the things not done, I was being threatened that he does not want to do any more work. They broke the contract in the middle of it and last year during the winter, I was threatened on the same basis. I found the entire process very unprofessional and unethical. Will never recommend this Franchise to anyone. Unacceptable

comments

Mr. Chawla,

The Gardener is a reputable, reliable company that has been servicing thousands of satisfied clients across Canada thru our locally owned and operated franchise network for over 25 years. Along the way we deal with all types of people and all types of situations. There are two sides to every story and while it is unfortunate that you have gone to the web to post negative reviews about Trevor Eaglesham and The Gardener Mississauga Central, we are not surprised.

You have mentioned the time it took to reverse your credit charge but neglected to say that you were the one that demanded the ice from the big ice storm of 2013 be chipped off your driveway which was clearly discussed as being additional to the contract. We can do this type of work but it takes time and is only fair to be paid for. You complained and we gave you the money back.

You neglected to mention that each season you would fall months behind on payment but were never charged a penny of interest and never had your service suspended. Each year it was only after asking for payment would the complaints start. Trevor even went the extra mile and agreed to send his crew to give you a last free visit after we agreed to part ways in September BEFORE you would pay for work already performed.

It seems the easy thing to do these days is post anonymous negative reviews. I just hope people see both sides and give us the benefit of the doubt. That's all we ask for.

 Hire The Gardener commented on 11/03/2014
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