I pre-ordered the new 2021 Breyer Icelandic model horse. There were delays in shipping, but not at the fault of the Golden Oaks. My horse got to me in the most perfect condition. I was actually shocked! Not a single tear, crease, crack, or scratch on the box anywhere to be found. He was packaged so well. The price for him was great and having free shipping was AMAZING. There is another model I intend to buy from Golden Oaks as soon as I'm at to. I have been very happy with my choice to buy from them. Thank you!