Business Description:
America's favorite DIY kitchen remodeling store since 1977. Everything you need for your home improvement cabinetry project. Award winning quality and service.
5 316 reviews
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kitchen
Kitchen Cabinet Depot DIY Remodeling Stores
Aurora, CO 80013, USA
(866) 272-3176
https://kitchencabinetdepot.com

Service

Will Recommend

Total Experience

Shiloh J.

Milford, MI
Kitchen Cabinet Depot DIY Remodeling Stores

Very Disappointing - 5.5 Weeks, Still Waiting to Have Functioning Cabinets

Firstly, I am happy with the quality of the cabinets. They are beautiful. My issue has been with the customer service. Ordered on 12/26, arrived on January 12th. We were never sent a shipping confirmation, so it was a scramble to get someone at home to receive the package. The delivery driver wouldn't come down our road, so we had to meet him near the highway to get the cabinets. The boxes were very damaged when we picked them up, but we accepted them as instructed. Two pieces were damaged, and I sent an e-mail the same day, no reply but it was late on a Friday. Monday, still nothing so I called them, I was told to send an e-mail to support@kitchencabinetdepot.com. Waited two days for a reply, just to be told I sent it to the wrong e-mail. Instead of forwarding, I was told to resubmit so I did. Waited another 2-3 days for a reply, and there was a mistake on which parts they thought were needed. Another 2 days for a reply. As of today, Jan. 13th, they still cannot confirm that any replacement pieces were sent. I was promised at least a tracking number 2 days ago, nothing. My kitchen is left torn apart, and they have no idea if parts were sent or or not, or when they will be. Great cabinets, if you have extreme patience. I have been waiting over 2.5 weeks, and I have no idea when or if I will have functioning cabinets. Very disappointing. I will update if this is ever resolved.

comments

Hi Shiloh,
We apologize that you had trouble with the delivery. We apologize for the delay in our responses right after the holiday closure which caused a delay in getting your parts request released. You ordered the Peppercorn collection which ships within 5-15 working days. There is a large fluctuation of lead time for parts requests as well. We're sorry that we could not narrow down the lead time for the parts you requested. Most of our other collections ship within 3-5 days, but this one is a really nice color and we believe it is worth the wait. The parts should arrive any day now.
-Kitchen Cabinet Depot

They came! We put them together last night, they look great. Thank you for getting them to me. I know you mentioned possibly doing a partial refund for the trouble. It took 19 business days to get the replacement parts after I submitted pictures of the damage, which means 27 days of running an extension cord from the bathroom for everything since it delayed our electrical being complete. We hope to have the electrical done by this weekend now that the cabinets are in place.
Thanks again,
Shiloh

Hi Shiloh,
I got approval to refund $50.00 for the delay. Again we apologize for this upset caused by our holiday closure during a very busy time of year. We are so glad that you are happy with your purchase.

 Kitchen Cabinet Depot DIY Remodeling Stores commented on 02/27/2018
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