They Ripped Me Off
Be careful. They ripped me off !!!
I SPOKE with Crystal 4 times on Nov. 28, 2016 between 6:24pm and 6:39pm EST (see time-stamp on pic below).
During our conversation I specifically ASKED CRYSTAL that if I place the order can I cancel within 24 hours? She said, YES. SHE NEVER MENTIONED THAT THERE WOULD BE A $100 CANCELATION FEE.
SO, I proceeded to placed the order at 6:45PM EST Nov. 28, 2016 and canceled the order on Nov. 28, 2015 11:26AM EST. (For a total of 41 MINUTES their business was open) .
DETAILS:
1. They are on MST (2 Hours difference from the East Coast). They are Open 9am - 5pm MST.
2. I placed the order at 6:45pm on the 28th (15 minutes before they were closing).
3. I cancelled the order the next day (Nov. 29) at 11:26am where they had only been open for 26 minutes. ( SO I CANCELLED THE ORDER WITHIN 41 MINUTES OF THEM BEING OPEN).
4. AND THEY ARE REFUSING TO REFUND THE $100 AND EVEN AFTER I SPOKE DIRECTLY WITH CRYSTAL AND SHE NEVER MENTIONED THE $100 CANCELATION FEE.
ONCE I CANCELED THE ORDER they SENT ME AN EMAIL OFFER
" TO TAKE $200 OFF OF MY ORDER"!
I told them I wouldn't work with them if they offered $1,00 for the entire $1950.95 order.
They are UNETHICAL, ARROGANT AND RUDE!
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