Business Description:
America's favorite DIY kitchen remodeling store since 1977. Everything you need for your home improvement cabinetry project. Award winning quality and service.
Request Appointment
Categories
kitchen
Kitchen Cabinet Depot  DIY Remodeling Stores
Aurora, CO 80013, USA
(866) 272-3176

Service

Will Recommend

Total Experience

Mark R.

Reston, VA

Kitchen Cabinet Depot DIY Remodeling Stores

They Ripped Me Off

Be careful. They ripped me off !!!
I SPOKE with Crystal 4 times on Nov. 28, 2016 between 6:24pm and 6:39pm EST (see time-stamp on pic below).

During our conversation I specifically ASKED CRYSTAL that if I place the order can I cancel within 24 hours? She said, YES. SHE NEVER MENTIONED THAT THERE WOULD BE A $100 CANCELATION FEE.

SO, I proceeded to placed the order at 6:45PM EST Nov. 28, 2016 and canceled the order on Nov. 28, 2015 11:26AM EST. (For a total of 41 MINUTES their business was open) .

DETAILS:
1. They are on MST (2 Hours difference from the East Coast). They are Open 9am - 5pm MST.

2. I placed the order at 6:45pm on the 28th (15 minutes before they were closing).

3. I cancelled the order the next day (Nov. 29) at 11:26am where they had only been open for 26 minutes. ( SO I CANCELLED THE ORDER WITHIN 41 MINUTES OF THEM BEING OPEN).

4. AND THEY ARE REFUSING TO REFUND THE $100 AND EVEN AFTER I SPOKE DIRECTLY WITH CRYSTAL AND SHE NEVER MENTIONED THE $100 CANCELATION FEE.

ONCE I CANCELED THE ORDER they SENT ME AN EMAIL OFFER
" TO TAKE $200 OFF OF MY ORDER"!

I told them I wouldn't work with them if they offered $1,00 for the entire $1950.95 order.

They are UNETHICAL, ARROGANT AND RUDE!

comments

This customer was offered a full refund of the cancellation fee, for resolution.

We want people to enjoy our beautiful products so we will make attempts to accommodate orders by offering additional discounts to make our customers happy. We can't always extend a further discount, but it doesn't hurt to ask. If you have any concerns, please contact us for amicable resolution. Our customers are our most valuable asset and we want people to know that we truly value your business.

Our policies are shown online at checkout. You must agree to our policies when you place your order online. The policy states, there is a 10% cancellation fee, not to exceed $100.00. It is also stated that cancellation can only occur within 24 hours of placing the order. Cancellation fees can be waived, upon request, depending on the circumstances.

Kitchen Cabinet Depot DIY Remodeling Stores commented on 02/15/2017