Business Description:
Ordering NEW replacement keys & locks for your office furniture has never been this easy. Order anytime, 24/7/365, & expect them as quickly as 10am tomorrow!
5 1602 reviews
Categories
locks & locksmith services
EasyKeys.com
11407 Granite St, Charlotte, NC 28273, USA
(877) 839-5397
http://www.easykeys.com

Service

Will Recommend

Total Experience

Betty M.

Miami, FL
EasyKeys.com

Twice Wrong Merchandise and twice pay for my own shipping

I want to start by saying the customer service for this company is "good" but with a lack of training. To start the answer to my poor review have to say that after chatting with "Glory" for quite some time making sure the product I wanted was the correct one, they send me the wrong product (Customer service needs to understand that most of buyers on the other side are not professionals). The return process was OK but I had to pay for my own shipping so $20 lost wright here (Return policy sucks) I then order the "wright product" after speaking to customer service again (all I wanted was the showcase locks with ALL the same key (LG0710-2001, Showcase Lock Keyed Alike to 2001) guess what...ALL have wrong key... and guess what....I again was asked to pay for my own shipping, obviously I refused. I will NEVER buy from them again and I will NEVER recommend them. The worst part they don't care to even offer an apology.

comments

Hi Betty,

I want to start off with an apology for the order issue. After reviewing the chat with Glory on the 1st order. I see that you were discussing the 6 series lock cores for A-Zum. That is just the cores with keys and not the housings. That was what was ordered. After receiving the order you called in about the housings being needed also. Since those do not come with housings we issued a RA to have those sent back but with it not being a item defect or incorrect items sent we do not cover the cost to have items sent back. For the 2nd order that was placed for the complete lock kits that you needed. I see that you should have been sent the 2001 keyed alike kits. Since there was keyed different kits sent we explained are covering the cost of shipping to have those returned. We have emailed a FedEx label to have them sent back to us. The tracking info through FedEx is 790558917647. We did express an apology and offered to ship out the 2001 keyed alike kits today to you but you requested for a refund and not to have them reshipped. We would love the opportunity to make this order right for you and get you the parts you need asap. I will be reaching out to you to see if we can resolve this by shipping the parts you need out today.

Thank you,

 EasyKeys.com commented on 09/08/2016
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