Business Description:
The best website to buy pool parts
Categories
swimming pools & spas
Pool Parts Inc. PoolPartsOnLine.com
320 Industrial Dr, West Chicago, IL 60185, USA
(630) 999-9999

Total Experience

Service

Will Recommend

Cristin S.

Orlando, FL

Pool Parts Inc. PoolPartsOnLine.com

Awful Service

I ordered parts a week ago thinking they'd ship on Monday since what I ordered said "usually ships in 1-2 business days". Well, I received no shipping information and no order update information. After emailing more than once trying to find SOMETHING out about my order, I finally get a response a week later. The parts I ordered aren't listed as low stock or backordered but the email I received says my parts are backordered until the 31st and an apology for not telling me sooner. Apology not accepted because had I known they were backordered, I would have never placed an order in the first place. They sure did instantly take my money, though. Don't order from this company. Stick with someone like INYOPools that's BBB accredited. Otherwise you'll be waiting a week to hear anything from them as your pool is trying to turn green.

comments

Our communication on this order was not good. It looks like this was a backorder situation. Once the customer asked for a cancellation, we processed it and then a refund. Our inventory and our supplier inventory changes hourly and unfortunately there are times when our website is not accurate about stock. We also do require payment at time of purchase.

Pool Parts Inc. PoolPartsOnLine.com commented on 07/09/2019