I have used Pool Parts Online before without any issues. This time I ordered test kits. The one for hardness came and the vial was cracked. I contacted customer service and they responded very quickly. Actually they responded faster than I did.
They asked for a picture of the broke vial and once received they moved to make it right. I was informed they would send a now one right away. GREAT!!! :-)
I was kept informed of the progress of shipping and handling and soon my new vial was in the mail. When I saw the box I though hmmm this doesn't seem right?? The box was bigger than I though it should be but whatever. I opened the box and I WAS SHOCKED!! They sent me a whole new test kit, FREE of charge. I was told they wanted to satisfy me and they hit the ball out of the ballpark.
Thank You PoolPartsOnline. You have the best customer service I have experience in years...decades maybe.