I placed an order on October 30th. Got a confirmation email and my credit card was charged immediately. No tracking in the next few days so I go check on my order status on the website. The order will not come up. Try to find a phone # to call. None is available, but this is for the benefit of the consumer to save me money by them not spending the outrageous cost of a call center. Thank you for that! They have a chat feature though. So I chat, come to find out the origianl vendor did not have stock. No email letting me know this, No order status update on the website(but this is cause its a new system they tell me and they are having issues. Must be another cost saving tool for my benefit not to hire techs to fix issues). They tell me they will find another vendor and get it out to me. So I follow up on Monday 11/5. I am told it is shipping out and I will have tracking this week. Again no email or any communitcation. I wait until Thursday 11/8 and get back on the site to check my order status. Still not working. No order update comes up so back to chat it is. Oh yeah sorry they will not ship out until 12/4 now. You told me they already shipped and I would be getting tracking # emailed to me this week. Now its 12/4. Agian no email or any communication letting me know. Oh if i want a refund (YES I WANT A REFUND) it will take 24-48 to process that. OH and they will email me a cancellation confirmation. I am not holding my breath for that. I will be following up in 48 hours for my refund. Total joke and no accoutablility. Hide behind "That is the way the system works" JOKE