Business Description:
The best website to buy pool parts
5 7438 reviews
Categories
swimming pools & spas
Pool Parts Inc. PoolPartsOnLine.com
320 Industrial Dr, West Chicago, IL 60185, USA
(630) 999-9999
http://www.poolpartsonline.com

Total Experience

Service

Will Recommend

Mike E.

Fresno , CA
Pool Parts Inc. PoolPartsOnLine.com

Where’s my parts?!?!

It’s standard business practice to notify your customers on shipping info. It’s standard business to notify your customer if they send you an email. I just want to know wares my parts. Are they being made specifically for me from a giant piece of metal or chunk of plastic??? Is it coming from outer space. Mars??
Or did I just get ripped off online??? It’s been a week with absolutely no response from customer service...... please let me know wares my stuff!!!!!!

comments

Customer ordered parts on 8/20. We communicated with customer on 9/21 that a part was only available via special order and needed their approval on whether to continue with the order and the special order of that part.

We received no response from the customer. We again contacted them on 8/27 to remind them we need the answer. On 9/4 we heard from customer that they wanted the order cancelled. We cancelled the order that day.

We made every effort to communicate with the customer.

 Pool Parts Inc. PoolPartsOnLine.com commented on 10/14/2018
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