Business Description:
The best website to buy pool parts
Categories
swimming pools & spas
Pool Parts Inc. PoolPartsOnLine.com
320 Industrial Dr, West Chicago, IL 60185, USA
(630) 999-9999

Total Experience

Service

Will Recommend

DENNIS B.

Shelby, OH

Pool Parts Inc. PoolPartsOnLine.com

Charged me for parts and did not send them

Ordered two parts on 06/03/18, received one part but not both but was charged for both. contacted many times and was told a different lie each time. Long story short today is 08/08/18 and still have not got my money back.

comments

Unfortunately we have been asking the customer for response to an email we sent June 20th and re-sent to them. He has refused to answer for some reason.

The issue is UPS is showing the order delivered and customer is claiming it was not.

We have sent a note on 8/10 to customer letting them know that we had initiated a lost package investigation with UPS - in lieu of the customer answering our emails.

Hopefully we will get information from UPS on 8/13 and can resolve this issue.

We would have welcomed a response to our emails almost two months ago. Our goal was always to take care of the customer.

Pool Parts Inc. PoolPartsOnLine.com commented on 08/12/2018