Business Description:
The best website to buy pool parts
Categories
swimming pools & spas
Pool Parts Inc. PoolPartsOnLine.com
320 Industrial Dr, West Chicago, IL 60185, USA
(630) 999-9999

Total Experience

Service

Will Recommend

Domingo G.

Mckinney, TX

Pool Parts Inc. PoolPartsOnLine.com

POOR CUSTOMER SERVICE.

This is the first negative review I have ever submitted in my many years of on-line ordering. Nonetheless, if my review can keep one customer from ordering with PPOL & going through needless stress, here is my review.
1.) From get go, my order wrong - subbed a part w/o asking.
2.) Return policy NOT user friendly, difficult/too many rules..READ
3.) Policy states they'll refund return postage if their mistake.
4.) Been waiting for my $27.02 postage refund since 2/23/18 -
even though they agreed to refund-saying accounting is
delaying.
5.) No update reply on refund since 3/06/18.

I've dealt with multiple on-line merchants, all have met or exceeded my expectations - except for PPOL. Their overall review average looks good - except if you're the ONE who has not been treated at the 4-5 star level of customer service!
This is their mission statement on their website regarding customer service - "Our goal is to provide you with the best service possible. The best means of communicating with us it to e-mail us!"
I have emailed you - no resolve.