Above expectations
I was looking for parts for an obsolete filter. After exchanging information and pictures, PPOL was not able to fulfill my needs, but went above and beyond by recommending a competing supplier that had the parts I was looking for in stock. Totally unexpected to... Read More
Ordered pool steps on August 1 ; they arrived on August 4!
Thank you for your prompt service. The steps fit perfectly. Read More
Excellent experiance
Purchased a pool pump motor and was surprised at the quick delivery. I think 3 days from order placement to delivery in South Carolina. Product exactly as described and well packaged. Price was right and below everything I could find locally and on other internet... Read More
Parts purchase
Site is easy to navigate, and pricing is proper for the part purchased. A quick response makes for a competent co. I am a business owner and recommend this company STRONGLY. Thank You, Gary Read More
Very quick and friendly service
I originally ordered the wrong part, but they were very friendly and promptly shipped me the right part. I will definitely buy from them again. This is one of the best online companies I have found. Read More
I just ordered skimmer parts
I've just ordered parts and cannot fully review until parts received. Read More
Waiting on Parts
I had ordered (2) O rings and (2) couplings which they had to nack order. They got the back order sent in less time than they told me, but they never sent the O rings. Tried calling with the number they provide amd ot says it will not accept incoming calls. Why give... Read More
10 days and not shipped yet
as stated above, it has been ten days and order has not shipped yet, two emails and finally got an answer....kinda.. The person asked me "you order has not shipped yet, right" I they didnt know if it has shipped why are they asking me? This must be running out of... Read More
Order Status
I placed my order 4 days ago and the charges cleared immediately. I have not received shipping notifications and when I check order status my information can’t be found. When I called the number listed on this site a recording tells me the subscriber does not allow... Read More
Where is my part? What is the status? Credit card charged but no response!!
Poor customer service and lack of responsiveness. Order placed , email confirmation and credit card charged but nothing from them since. Going on 5 days with no response to emailing them for order status. Recommend you go elsewhere for parts and not here. Read More
Always easy to oder from you. . THANKS,
If I need pool parts this is where I go to online to shop. Always a positive experience. Reasonably priced items too. Can't go wrong here! Read More
Terrible service
Ordered parts , two belts for a aqua bot. Only received one belt. The other part was not the right one. You can't speak to anyone. You have to send an email. Received a response saying that they will send me the other belt. Nothing on the wrong part they sent me.... Read More
Lack of Communication
I ordered wrong part; then ordered correct one. I have been trying to get a return confirmation, but have received nothing. I received a confirmation of my second order, but have not received it, and cannot check status. Frustrating!!!!!! Read More
new pool pump
Needed new pump got a powerful one it shipped out same day, is so quiet I can listen to my music while cleaning pool. So powerful water is shooting across the pool. When your pump goes out you need one fast and that's what I got. Will use them again. Thank you!! Read More
Parts came quickly, accurately
The thing about this order that would have changed the rating was the amount charged for shipping. Almost $8 on a $19 order really leaves a bad taste. Read More
part# 155710 pump to filter assembly hose
Part was a perfect fit and arrived within three days of placing the order. The part was actually cheaper that if I had a local pool supply place make up one. Couldn't be happier with the service and selection of parts for my particular pool filter. Read More
Where’s my parts?!?!
It’s standard business practice to notify your customers on shipping info. It’s standard business to notify your customer if they send you an email. I just want to know wares my parts. Are they being made specifically for me from a giant piece of metal or chunk of... Read More
Awful service and so far no fulfillment
pain on aug 11, apparently to be shipped in two parts. Received first shipement and now cannot track where critical portion is and no customer service answers. Website is awful. Mostly leads to dead ends even though I have all information including order #. Burned... Read More
No help at all
Pool parts.com has everything. But no one I could find knew anything about it. Waiting to chat is ridiculous. I tried to get a little help finding parts and the man that I chatted with said there was so many parts he would have no idea. After a little research... Read More
Part OD504
When you order this part they charge your card immediately. They don’t actually have the part, it has to be special ordered and takes three weeks. They don’t tell you that on the website. I just looked and I could order two more if I wanted. You will get an email... Read More
