Above expectations
I was looking for parts for an obsolete filter. After exchanging information and pictures, PPOL was not able to fulfill my needs, but went above and beyond by recommending a competing supplier that had the parts I was looking for in stock. Totally unexpected to... Read More
Ordered pool steps on August 1 ; they arrived on August 4!
Thank you for your prompt service. The steps fit perfectly. Read More
Excellent experiance
Purchased a pool pump motor and was surprised at the quick delivery. I think 3 days from order placement to delivery in South Carolina. Product exactly as described and well packaged. Price was right and below everything I could find locally and on other internet... Read More
Parts purchase
Site is easy to navigate, and pricing is proper for the part purchased. A quick response makes for a competent co. I am a business owner and recommend this company STRONGLY. Thank You, Gary Read More
Very quick and friendly service
I originally ordered the wrong part, but they were very friendly and promptly shipped me the right part. I will definitely buy from them again. This is one of the best online companies I have found. Read More
Don't Expect Timely Responses to Order Inquiries...
When I read this "Please keep in mind, this is an internet based storefront. In order to provide the competitive prices that we do... ALL inquiries and customer service related issues are performed through E-mail." my first impression was that you guys would have... Read More
This place has terrible service not worth the savings.
I placed an order. They immediately took my money. It has been over two weeks and I still don’t have my part. My pool is going bad and I can’t get any results. I chatted no help. They just direct you someplace else. I emailed and they don’t respond. They give you a... Read More
I am very dissatisfied.
Very dissatisfied. Placed order 11/14/18 and tried to follow up as to when it shipped/shipping no info available. I called and was told it would be shipped 11/15. Still havent received it and have no clue. Wont order from them again. Read More
Quick delivery
They took the time to send me just two screws. Delivered quick and no problems. Good company. Read More
Unreliable, Untrustworthy, Terrible Communication, Misleading
I placed an order on October 30th. Got a confirmation email and my credit card was charged immediately. No tracking in the next few days so I go check on my order status on the website. The order will not come up. Try to find a phone # to call. None is... Read More
No status on order
Ordered parts on 10/31. Have gotten no status as of 11/6. Tried to check status online with order number but got no response. Read More
Ordered $900 Fiberoptic lights - STILL DON'T HAVE THEM 2WEEKS LATER!
I ordered 1 Fiberoptic Illuminator on September 30th and still do not have it. They charged my card and I have not received any updates on my order. I have received one email confirmation with order number 555506 but no shipping information. I have emailed and no... Read More
I just ordered skimmer parts
I've just ordered parts and cannot fully review until parts received. Read More
Waiting on Parts
I had ordered (2) O rings and (2) couplings which they had to nack order. They got the back order sent in less time than they told me, but they never sent the O rings. Tried calling with the number they provide amd ot says it will not accept incoming calls. Why give... Read More
10 days and not shipped yet
as stated above, it has been ten days and order has not shipped yet, two emails and finally got an answer....kinda.. The person asked me "you order has not shipped yet, right" I they didnt know if it has shipped why are they asking me? This must be running out of... Read More
Order Status
I placed my order 4 days ago and the charges cleared immediately. I have not received shipping notifications and when I check order status my information can’t be found. When I called the number listed on this site a recording tells me the subscriber does not allow... Read More
Where is my part? What is the status? Credit card charged but no response!!
Poor customer service and lack of responsiveness. Order placed , email confirmation and credit card charged but nothing from them since. Going on 5 days with no response to emailing them for order status. Recommend you go elsewhere for parts and not here. Read More
Always easy to oder from you. . THANKS,
If I need pool parts this is where I go to online to shop. Always a positive experience. Reasonably priced items too. Can't go wrong here! Read More
Terrible service
Ordered parts , two belts for a aqua bot. Only received one belt. The other part was not the right one. You can't speak to anyone. You have to send an email. Received a response saying that they will send me the other belt. Nothing on the wrong part they sent me.... Read More
Lack of Communication
I ordered wrong part; then ordered correct one. I have been trying to get a return confirmation, but have received nothing. I received a confirmation of my second order, but have not received it, and cannot check status. Frustrating!!!!!! Read More
