Above expectations
I was looking for parts for an obsolete filter. After exchanging information and pictures, PPOL was not able to fulfill my needs, but went above and beyond by recommending a competing supplier that had the parts I was looking for in stock. Totally unexpected to... Read More
Ordered pool steps on August 1 ; they arrived on August 4!
Thank you for your prompt service. The steps fit perfectly. Read More
Excellent experiance
Purchased a pool pump motor and was surprised at the quick delivery. I think 3 days from order placement to delivery in South Carolina. Product exactly as described and well packaged. Price was right and below everything I could find locally and on other internet... Read More
Parts purchase
Site is easy to navigate, and pricing is proper for the part purchased. A quick response makes for a competent co. I am a business owner and recommend this company STRONGLY. Thank You, Gary Read More
Very quick and friendly service
I originally ordered the wrong part, but they were very friendly and promptly shipped me the right part. I will definitely buy from them again. This is one of the best online companies I have found. Read More
Great source of parts and outstanding service. Will definitely use them again.
See above. Great parts selection, responsive service and fast delivery. Read More
Got just what I ordered in less time than they said
My order was completed in less time than they said always a plus when you’re pool is not running and it’s summer. Thanks for the prompt service and my order was correct. I will order again if I need something. Thanks Read More
Placed order over week ago. No reply to emails. Buy from somewhere else! Wish I did.
Should have bought from somewhere else. Have no idea where my order is and have emailed them multiple times with no reply. They claim they will reply in one day but its been Do yourself a favor and buy from a somewhere else that is a actually store a actual phone #.... Read More
Horrible customer service
I ordered 2 parts to repair my pool handrail. I never received any tracking information on my order. One item arrived, the other did not. When I tried to check my order status on the website, it said an email had been sent. No response. The website has a contact... Read More
No email responses after several days and several attemps
No return emails after several days and several attempts. Poor service Read More
Read beyond their 30 day return policy
Ordered replacement bulbs for our pool. What they failed to mention in the parts section was you need the light and casing. The bulbs which were pricey are not returnable even though they were not opened. This may not have happened had they had a phone to ask... Read More
Poor or no customer service
I feel as if I have been jumping through hoops one after another to try and get parts returned . I have done everything they have ask . Parts were never used or even installed as we seen wrong part when we got it. Still have not fixed pool . Read More
Tried to get a part ordered no luck. plus no response to my e mail
service ????? what service.??? Read More
Very disappointed in sales and service. I order and paid for a part on May 4. I have tried three times to find out where my order is. The first time I was told it takes 7 to 10 business days. Next I was told it was being shipped by the manufacturer. Today is May 20 and I am still waiting on my order.
I have tried to contact you this morning. Waited 7 minutes. Still no response. Read More
Baker Hydro Skimmer Lid w/ Thermometer
I have dealt with Pool Parts Online for several years now. Their service and delivery times are always good. I have never had a problem. I am so thrilled about my recently purchased Baker Hydro Skimmer Lid with Thermometer that I wanted to leave a review. The... Read More
Awful Service
I ordered parts a week ago thinking they'd ship on Monday since what I ordered said "usually ships in 1-2 business days". Well, I received no shipping information and no order update information. After emailing more than once trying to find SOMETHING out about my... Read More
Does not tell you if product is back ordered until you contact them but they take your money
will be buying from somewhere else from now on. Read More
Have not received order # 564949. Ordered 4-29-19. Cannot pull order on website
Way too long together simple parts. I have been charged on my Amex, but no product as yet. Is this a scam? i will be call the Illinois StaTe Attorney's office to register a complaint. Read More
I just dont have an approximate date of arrival
I love how easy it is to order merchandise. But everything is to the point and very clear Read More
Good website, clear pictures, good links to part numbers
I would have given 5 stars - except: Only shipping option was "standard shipping." If there is no other option, what else could I choose? Is "standard shipping" arrival in 2 days? Or a week? Or 2 weeks? Or 3 months? Sure would be nice if you would let... Read More
