Great source of parts and outstanding service. Will definitely use them again.
See above. Great parts selection, responsive service and fast delivery. Read More
Pool Parts Inc. PoolPartsOnLine.com
- 320 Industrial Drive
- West Chicago, IL 60185 | View Map
- (630) 999-9999
- http://www.poolpartsonline.com
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Business Description:
- The best website to buy pool parts
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Categories
- swimming pools & spas
Reviews
Baker Hydro Skimmer Lid w/ Thermometer
I have dealt with Pool Parts Online for several years now. Their service and delivery times are always good. I have never had a problem. I am so thrilled about my recently purchased Baker Hydro Skimmer Lid with Thermometer that I wanted to leave a review. The... Read More
Real Customer Service
I have used Pool Parts Online before without any issues. This time I ordered test kits. The one for hardness came and the vial was cracked. I contacted customer service and they responded very quickly. Actually they responded faster than I did. They asked for a... Read More
Above expectations
I was looking for parts for an obsolete filter. After exchanging information and pictures, PPOL was not able to fulfill my needs, but went above and beyond by recommending a competing supplier that had the parts I was looking for in stock. Totally unexpected to... Read More
Excellent experiance
Purchased a pool pump motor and was surprised at the quick delivery. I think 3 days from order placement to delivery in South Carolina. Product exactly as described and well packaged. Price was right and below everything I could find locally and on other internet... Read More
Parts purchase
Site is easy to navigate, and pricing is proper for the part purchased. A quick response makes for a competent co. I am a business owner and recommend this company STRONGLY. Thank You, Gary Read More
TERRIBLE EVERYTHING
It has been 7 days since I have made my order. Nothing but my credit card charged. I have sent several emails with no response. This website is a joke. Never order anything from here!!!!!!!! Read More
Waiting for order #:578546 to be shipped
Ordered part on 8/11/2019 for broken solar reel with solar blanket half on and half off. Says it ships in two business days. It has not shipped and no response to my inquiries. Contact telephone number does not take incoming calls. Very frustrated. Need to know if... Read More
10% Discount
Never received the promo discount Read More
Great selection
Gpos deal great selection. Read More
Easy to use parts manual
The parts manual mirrors my owner manual which makes insuring you are ordering the right part very easy. This is my second order with this company and both experiences were very satisfying. Price appears to be reasonable and shipment is very quick. I would... Read More
You made it very difficult to return a simple pool part.
I will be watching to see if my credit card is updated for my return. Read More
Got just what I ordered in less time than they said
My order was completed in less time than they said always a plus when you’re pool is not running and it’s summer. Thanks for the prompt service and my order was correct. I will order again if I need something. Thanks Read More
Placed order over week ago. No reply to emails. Buy from somewhere else! Wish I did.
Should have bought from somewhere else. Have no idea where my order is and have emailed them multiple times with no reply. They claim they will reply in one day but its been Do yourself a favor and buy from a somewhere else that is a actually store a actual phone #.... Read More
Horrible customer service
I ordered 2 parts to repair my pool handrail. I never received any tracking information on my order. One item arrived, the other did not. When I tried to check my order status on the website, it said an email had been sent. No response. The website has a contact... Read More
No email responses after several days and several attemps
No return emails after several days and several attempts. Poor service Read More
Read beyond their 30 day return policy
Ordered replacement bulbs for our pool. What they failed to mention in the parts section was you need the light and casing. The bulbs which were pricey are not returnable even though they were not opened. This may not have happened had they had a phone to ask... Read More
Poor or no customer service
I feel as if I have been jumping through hoops one after another to try and get parts returned . I have done everything they have ask . Parts were never used or even installed as we seen wrong part when we got it. Still have not fixed pool . Read More
Very disappointed in sales and service. I order and paid for a part on May 4. I have tried three times to find out where my order is. The first time I was told it takes 7 to 10 business days. Next I was told it was being shipped by the manufacturer. Today is May 20 and I am still waiting on my order.
I have tried to contact you this morning. Waited 7 minutes. Still no response. Read More
Awful Service
I ordered parts a week ago thinking they'd ship on Monday since what I ordered said "usually ships in 1-2 business days". Well, I received no shipping information and no order update information. After emailing more than once trying to find SOMETHING out about my... Read More
