Above expectations
I was looking for parts for an obsolete filter. After exchanging information and pictures, PPOL was not able to fulfill my needs, but went above and beyond by recommending a competing supplier that had the parts I was looking for in stock. Totally unexpected to... Read More
Ordered pool steps on August 1 ; they arrived on August 4!
Thank you for your prompt service. The steps fit perfectly. Read More
Excellent experiance
Purchased a pool pump motor and was surprised at the quick delivery. I think 3 days from order placement to delivery in South Carolina. Product exactly as described and well packaged. Price was right and below everything I could find locally and on other internet... Read More
Parts purchase
Site is easy to navigate, and pricing is proper for the part purchased. A quick response makes for a competent co. I am a business owner and recommend this company STRONGLY. Thank You, Gary Read More
Very quick and friendly service
I originally ordered the wrong part, but they were very friendly and promptly shipped me the right part. I will definitely buy from them again. This is one of the best online companies I have found. Read More
you captcha code does not work so I cant get a status of my order
you captcha code does not work so I cant get a status of my order Read More
First and last time I order parts from this place
I wouldn’t recommend anyone purchasing parts from this place! Order at your own risk Read More
Wrong parts sent
I received the wrong vac plates and was unable to find a phone number in which to contact them to see if they even have the correct parts. Very flustered. Read More
Horrible experience.
Absolutely the worst company I have ever dealt with. Placed an order, received confirmation and order# but have never received shipment. Wrote sever emails asking status. NO RESPONSE! There is no phone number to talk to a person. I am out over $100. Would not... Read More
Wrong part sent twice
Ordered pool filter grids and several other items. All but one grid delivered in a couple days. One grid delivered a couple days later was not the grid ordered. Contacted company through proper channels. Sent picture of wrong grid. Received an email that... Read More
Cannot Recommend at this time
I ordered a 12 piece kit of pool cleaner hose. I received 1 piece 5 days later. I immediately wrote the company to correct. We will see if they respond. At this time, I am unable to leave a positive review for this company/site. If they correct this issue in a... Read More
Bad shipping
This company has it all but shipping sucks I paid for a 0 ring maybe 3 inches around could be put in an envelope and mailed and I paid postage of 7.95 and still 2 weeks into it no 0 ring shipping sucks what is the deal. Read More
Real Customer Service
I have used Pool Parts Online before without any issues. This time I ordered test kits. The one for hardness came and the vial was cracked. I contacted customer service and they responded very quickly. Actually they responded faster than I did. They asked for a... Read More
Parts never showed up and they do not reply WARNINGS
WARNING, I would recommend not ordering from this company as they are a scam they do not reply to emails they do not have a working number and I order parts 3 weeks ago and still have not received them Read More
Online chat good, order processing challenging
Good initial chat line support and then when I tried to place the order I got stuck in a loop and took 3 attempts to finally place the order. Since thee were no shipping options available , I won't be able to fully rate the service and product until the item arrives. Read More
Silence from this vendor.
I've received an confirmation with an order number, but have heard nothing else after using contact form to request status update. Not looking good for future orders. Attempts to obtain status from "order status" links bring up NOTHING. Read More
Communication terrible
Received no info on order after 9 days and counting. Online interface primitive. Never use or recommend again. My order # 559854, have not received yet. Read More
awkward to use
Took 4/5 attempts to place order. Would not say why the order was not being accepted just hung there and did nothing. Rate site as poor, difficult and frustrating. Read More
Don't Expect Timely Responses to Order Inquiries...
When I read this "Please keep in mind, this is an internet based storefront. In order to provide the competitive prices that we do... ALL inquiries and customer service related issues are performed through E-mail." my first impression was that you guys would have... Read More
This place has terrible service not worth the savings.
I placed an order. They immediately took my money. It has been over two weeks and I still don’t have my part. My pool is going bad and I can’t get any results. I chatted no help. They just direct you someplace else. I emailed and they don’t respond. They give you a... Read More
