Above expectations
I was looking for parts for an obsolete filter. After exchanging information and pictures, PPOL was not able to fulfill my needs, but went above and beyond by recommending a competing supplier that had the parts I was looking for in stock. Totally unexpected to... Read More
Ordered pool steps on August 1 ; they arrived on August 4!
Thank you for your prompt service. The steps fit perfectly. Read More
Excellent experiance
Purchased a pool pump motor and was surprised at the quick delivery. I think 3 days from order placement to delivery in South Carolina. Product exactly as described and well packaged. Price was right and below everything I could find locally and on other internet... Read More
Parts purchase
Site is easy to navigate, and pricing is proper for the part purchased. A quick response makes for a competent co. I am a business owner and recommend this company STRONGLY. Thank You, Gary Read More
Very quick and friendly service
I originally ordered the wrong part, but they were very friendly and promptly shipped me the right part. I will definitely buy from them again. This is one of the best online companies I have found. Read More
Part OD504
When you order this part they charge your card immediately. They don’t actually have the part, it has to be special ordered and takes three weeks. They don’t tell you that on the website. I just looked and I could order two more if I wanted. You will get an email... Read More
sent part would not take back
will not order from them again order a part sent wrong part would not take back Read More
Excellent, quick, effortless!
Ordered a small part on Sunday even though it was a weekend. Pleasantly surprised to see it arrive on Tuesday, half way across the country. Thank you so much and will use for my future pools supplies! Read More
Where's my stuff?
I made two orders - the last one arrived already, but the first one has yet to. Now 5 days later and I still don't have the first order! Read More
Charged me for parts and did not send them
Ordered two parts on 06/03/18, received one part but not both but was charged for both. contacted many times and was told a different lie each time. Long story short today is 08/08/18 and still have not got my money back. Read More
Order placed on 7/30/2018 and as of 8/3/2018 do not know if the order has been shipped. No email sent out about tracking information and when trying to use their website about status order, the system doesn't work. Tried emailing but they don't return emails and they don't have a phone number. Buyer beware of this online internet company
Order placed on 7/30/2018 and as of 8/3/2018 do not know if the order has been shipped. No email sent out about tracking information and when trying to use their website about status order, the system doesn't work. Tried emailing but they don't return emails and... Read More
What A Disappointment
Placed an order. Talked to a rep 2 days later that said parts were in Stock and would ship out that day. 4 days later contacted again with no shipping info or estimated date. They said it will take an additional 14 business day to get the parts in stock before... Read More
Order process is a black hole
Ordered parts that did not indicate in stock or not in stock, but just says "usually ships within 1-2 business days". Received an order confirmation with no shipping info, but did have the statement:"Acknowledged prior to Checkout this order CANNOT be Canceled or... Read More
Returning my order
I ordered everything I needed it arrived very fast just that I ordered the rong stuff Read More
Not a Credible Company
I placed an order on 7/16/18. Today is 7/21/18. I read a review which posted the phone number 1-800-288-7926. I called for the status to find out the company name is In the Swim. My money was taken but the item isn’t available anymore. They stated they refunded my... Read More
Chat with Patrick
Placed an order with the assistant of Patrick, very helpful. Very reasonable price and the right part the first time Read More
is minus 5 stars a rating
Do not use this web only supplier. After trying to place an order, it got kicked out. My only option was to chat. Where I asked for a CSR phone number. Nope, web only. Kept chat transcript cause system could not confirm order was not placed. I order elsewhere. next... Read More
return problems..
I ordered filter grids from this company at the end of May,when the box came i realized that 1. i ordered the wrong grids,and 2. only one of the 7 grid set was sent (which i wasn't worried about at first because their site says 'orders with multiple parts may ship... Read More
14 days shipping- 6 parts in 4 separate shippments.
Ordered 6 parts and so far received 5 in 3 separate shipments. First two in a few days, third one in 11 days and the last says it will be three more days! I’ve contacted twice and they just ,again, give me the dang tracking number! Poor customer service When... Read More
Cannot track ordrr
No possible way to follow up on otder Read More
