Pool Parts Inc. PoolPartsOnLine.com

Business Description:

The best website to buy pool parts

Categories

swimming pools & spas

Reviews

5 Stars

Kinston, NC

5

excellent site

easy to use site Read More

1 Stars

Windosr Locks, CT

1

Cannot Get PPOL to send me a Return Authorization

On 7/5/2017, I ordered a Hayward Chlorinator and ordered the wrong one. The wrong unit arrived on 7/7/2017 and after realizing the error on my part I sent a request to PPOL for a Return authorization. I did not receive a response. Each day I have sent follow up... Read More

1 Stars

Weirton, WV

1

terrible experience

One part of item we ordered was cracked. Used contact form on 2 occasion as to what we should do in returning in for replacement and get authorization return number and return address. Received no reply and then e-mailed on 2 occasions and came back undeliverable. ... Read More

1 Stars

Bainbridge, OH

1

Terrible service

I purchased a Hayward part for my above ground filter on June 30th 2017. I paid for expedited shipping, three days. It is now July 7th and I don't have my part, can't talk to anyone, and cannot get the status of my part. I will never use this site again to purchase... Read More

5 Stars

Exton, PA

5

Great customer service. Stand by their products.

I had a wonderful experience with this website & the customer service. I ordered an extra brush assembly for my automatic pool cleaner (website said price was for each brush but package itself had 2 brushes). They ware very understanding, promptly got my issue... Read More

5 Stars

Pasadena, MD

5

Ordered pool heater temp sensor on July 4th, part arrived on the 6th.

Outstanding customer service , very happy I found this amazing company !!!! Read More

1 Stars

Middletown , DE

1

Worst Ever!!

Order never had status. No phone to contact. No reply to email. WHERE IS MY PART OR MONEY??? Will be calling BBB and Attorney General Office Read More

1 Stars

Knoxville , TN

1

Severe lack of communication

I placed my order with this company last week. I have since inquired about shipping info and there has been 0 response, other than a charge to my card. There is no phone number, only an email address for inquiries. Any company wanting to do business and stay in... Read More

1 Stars

Hayward, CA

1

Return policy

Not having any luck returning a order. Have requested 3 times for a return OK. Have not heard a word from you. Whats up? Harv Read More

5 Stars

Tampa, FL

5

Great Service

I returned a part and thought there may be a hassle, but no, they sent a new part even before I returned the other one. GREAT CUSTOMER SERVICE!!! Read More

1 Stars

Moundville, AL

1

Order placed no shipping date given .

Been sending emails for the last few days trying to track a order placed on 7/12/2017. Was given someone else's tracking number called UPS and was very embarrassed that I was calling them about someone tracking number other than mines. Only received a email saying... Read More

5 Stars

Waterbury , CT

5

Great place. Fast ship. Great communication

They had the hard to find pool part we needed. Reasonable price. Shipped asap... Rec super fast. Great communication via email status etc of my order. Will absolutely recommend and use again. Thx Read More

1 Stars

Dallas , AL

1

Total waste of time.

I was told the diffusers would work. And was told i needed another part which was four more diffusers half as big as the others. Ones . They have no phone number to call or talk to you directly. They say it lowers cost. I had to send the parts back. My expense.... Read More

5 Stars

Holden, MA

5

Very Satisfied with the Service

Ordered a part on Saturday and received it by Tuesday. My local pool service said I couldn’t order the part, but PoolPartsOnline had it. Very satisfied with the rapid response. I will definitely use them again. Read More

1 Stars

Tempe, AZ

1

The WORST - poor service in general

Ordered some parts. Got an email it was shipped with a tracking number. It was never shipped, only a label was created. 2 days later I asked why it didn't ship and they said it hasn't gotten to a UPS tracking location yet. 2 days after that it still hadn't shipped.... Read More

1 Stars

Wr, GA

1

No customer service

It is most unfortunate that you cannot talk to a live person regarding orders or concerns. Tried live chat that didn't help because they don't have access to anything. 1-2 processing didn't happen and every time I try to track my order it says it doesn't exist?? Read More

5 Stars

Bossier City , LA

5

Fast customer support

I had a question on a order I place with them about a tracking number. With in 10 min they email the tracking number told me its was out for delivery to me. Read More

5 Stars

Peabody, MA

5

Super fast shipping!

Ordered a hard-to-find Starite pool part on Saturday, had it on my doorstep on Tuesday and even included tape dope. Great experience! Read More

2 Stars

Crownsville, MD

2

most difficult order ever took 3 hours to order an o ring

too complicated why do i need a password to get in an order something took forever to get new password then ask for old password. why can't we see our password or some of it so we know what password we are trying to get . very difficult for me hop e that i ordered... Read More