One year ago I found MM on the web. I had no prior experience with them. Bill, the owner, showed up on time to look at the job and give me a quote. He was polite, re-assuring and professional. We wanted most of the stuff moved to Florida and some of it held in storage until we found another condo in Boston. We had a piano we wanted delivered to a church in Cambridge. It was all done exactly as requested and not a single glass was broken or item lost....Amazing!!