Monster is a good description. The actual moving guys were fine, worked hard. Loaded the truck in 30 minutes. But no list was made of what went into the truck and it was't separated from other customers belongings. William Antonelli has told me 4 times that he would refund me $200 so I would be a happy customer. He has not delivered. He word seems to mean nothing to him. He said that a check was returned because I was not at the mailing address. I offered to send him a addressed envelope. Never heard from him again. The staff, won't answer the office phone once they recognize the number calling. I called back two minutes later with a different phone and Sarah picked up only to hang up shortly after talking with me. FIND A COMPANY THAT IS HONEST AND PROFESSIONAL.