Monster Movers - Worcester/Boston
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I had a very bad experience with Monster Movers and I would not recommend this company. This was the first time I used a moving company and chose Monster Movers due to the good reviews that I had read, however, my experience with them was quite different. I found this company to be very unsympathetic to a customer, very unprofessional and unwilling to help. I am now out over $800. dollars worth of coats.
Monster Movers lost a couple of my boxes on a move which had ONLY 2 deliveries on it, which was headed out west. The men handling the move only located one box which had nothing but pillows.....it was left sitting on the truck. They had to mail it to me.
The other box had 6 expensive coats in it and was labeled on the box. I tried putting in a claim, which I was told to do, and it was a total waste of my time. My claim, which I put in the beginning of June 2017, sat in "pending" for almost 4 months, was denied due to lack of sufficient paperwork. Monster Movers also had given me three copies of the same page, when I tried to get the correct pages but they sent me the same thing.
In trying to deal with the owner, he consistently was "unavailable" or "out" whenever I called. When I did reach him, he was not easy to speak with. He constantly spoke louder than me and over me, and was unsympathetic to my concerns. It was difficult at times trying to get a word in and very frustrating. He is very unprofessional in his manner of speaking with a customer.
I would not recommend this company at all.