Monster Movers - Worcester/Boston

Business Description:

Monster Movers Verified Moving Reviews - an award winning moving company in MA. Long Distance Mover Reviews in MA, FL, RI, NC, DC, VA, NYC, NY, NJ, CO, TX, CT, NH

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moving & storage
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Lisa's Review

Total Experience

Will Recommend

Professionalism

Fallon, NV

Monster Movers - Worcester/Boston

extremely dissatisfied

I had a very bad experience with Monster Movers and I would not recommend this company. This was the first time I used a moving company and chose Monster Movers due to the good reviews that I had read, however, my experience with them was quite different. I found this company to be very unsympathetic to a customer, very unprofessional and unwilling to help. I am now out over $800. dollars worth of coats.
Monster Movers lost a couple of my boxes on a move which had ONLY 2 deliveries on it, which was headed out west. The men handling the move only located one box which had nothing but pillows.....it was left sitting on the truck. They had to mail it to me.
The other box had 6 expensive coats in it and was labeled on the box. I tried putting in a claim, which I was told to do, and it was a total waste of my time. My claim, which I put in the beginning of June 2017, sat in "pending" for almost 4 months, was denied due to lack of sufficient paperwork. Monster Movers also had given me three copies of the same page, when I tried to get the correct pages but they sent me the same thing.
In trying to deal with the owner, he consistently was "unavailable" or "out" whenever I called. When I did reach him, he was not easy to speak with. He constantly spoke louder than me and over me, and was unsympathetic to my concerns. It was difficult at times trying to get a word in and very frustrating. He is very unprofessional in his manner of speaking with a customer.
I would not recommend this company at all.

comments

Dear Lisa, I am sorry for your jackets that were lost. But it was absolutely not the fault of our moving company at all. Every box is recorded and signed by you and our moving staff which we gave you a copy of at the origin and delivery. We also have the signed copy stating no boxes were missing if you need an additional copy. This move was picked up from a UHAUL storage facility at 290 Belmont in Worcester. Since our moving company DID NOT move you into that location, we suggest contacting the moving company that did regarding your coats. What is more, we would have no need for your coats. Your driver and crew were from Orlando Florida! We have contacted the We were able to contact the front desk at theh Orange County Health and Psychology Building we moved you into and they have not been able to locate your coats either. Good luck locating those coats!

Monster Movers - Worcester/Boston commented on 02/06/2018