As always, everyone at BMW is professional, and they always do what they say they will -- this includes being on time (and sometimes early), and always calling before to let you know the tech is on their way.

During these times of sheltering-in-place, Conrad showed even more professionalism by wearing a mask, making sure we kept to an acceptable distance, and minimized the time spent together and keeping the back-and-forth to his truck a little as possible. I really appreciated the fact that he communicates the issues clearly, always provides the cost before work starts, and does a great job.