Was able to schedule first call same day. Diagnosed the problem and rodded out my pipes. Unfortunately a piece broke off in the pipe (old house) and he suggested camera-ing the pipe. A couple days later second guy came with camera and camera got stuck in my old pipes. He had to call first guy to come assist - which he did within about 1/2 hour. They were able to retrieve the camera and finish the job. l don't believe the problems were their fault as my pipes are not in good condition. They did have suggestions as to preventative measures I can take in the future.