BMW has always been there for me in emergencies [today] or regular service. As the *5 star* rating in all categories shows, they have been prompt, professional and provide quality service.
Our water heater went out last night, and despite having a ton of work already scheduled due to recent rain/floods, they were here within a couple hours this morning with a new heater. Pricing is always reasonable, and they kept to the quote they had given me almost a year ago [lesson here: these days, water heaters are built to last about 10 years; when they told me my 12 yr. old heater would have to be replaced soon, I should have done it then, instead of waiting for some telltale sign- I got it one: no hot water at all]
Conrad, our serviceman, was highly efficient, helpful and professional. I give him 5 stars as well.