Business Description:
Professional carpet cleaning, tile/grout and rug cleaning company in Nashville, Franklin, Brentwood, Spring Hill Murfreesboro. Top rated chem-dry cleaning service.
Categories
carpet & upholstery cleaning
area rug cleaning
TNT Chem-Dry
2836 Logan St, Nashville, TN 37211, USA
(615) 557-5231

Service

Will Recommend

Total Experience

M D.

Nashville , TN

TNT Chem-Dry

Watch your billing total!

The cleaning itself was good. The carpets stayed wet considerably longer than I was expecting, but they seemed cleaner, which was great. However, when I paid with a card, the tech. swiped it on a mobile reader / app. (not totally unexpected) and then told me to “just sign here.” I signed the screen and pressed Submit. As the transaction was processing, I noticed a 10% TIP added onto my $435 bill. The total was already $200 more than I was quoted because we added in additional pet treatments for some areas of the carpeting. I asked if it defaulted a tip amount onto my purchase and was told, “Oh, yeah. You didn’t know that?” Umm no. Then I was told something along the lines of, “Oh, sorry about that. Here’s your paperwork.” Basically, too bad, but thanks for the tip! I am happy to give a tip for great customer service, but this process makes Chem Dry seem unprofessional and underhanded. I have never tipped over $40 for anything, let alone for someone who did exactly what was expected of them, with nothing exceptional. I had to ask the employee if there was any way to fix the amount, creating an uncomfortable situation for u s both. He then stepped outside to call his boss and have the transaction voided. There was nearly $1,000 inconveniently pending on my credit card until the previous voided transaction was no longer on the account! Had the employee simply told me about the tip, I would definitely have offered some compensation, but not after feeling duped! I wonder if he would have kept the default / added the 10% to the transaction himself if I had not pressed submit?! Again, the cleaning services themselves were as expected (good), but be cautious of your bill! Pre-paying may be the way to go with this company!