We gave them a fair rating for a few people that we worked with on our case. We left several voicemails requesting a call back from an individual who continuously sent us emails and text messages throughout the time our case was open in regards to our rent not being paid on time to our rental property. We did not receive a call back from that individual or anything! Definitely disappointing, especially if that individual was specifically assigned to our case. There were others who we felt went above and beyond the call of duty to assist us with finding rental properties and with our living items that were needed.